Nakia Holmes
Portage,IN
Summary
Dedicated and personable customer support professional with over 2 of experience in delivering exceptional service and support to clients. Proven track record of resolving customer issues effectively, enhancing customer satisfaction, and fostering long-term relationships. Skilled in using CRM software and multi-channel communication to assist customers with inquiries and ensure a positive experience.
Overview
7
7
years of professional experience
Work History
Customer Support Specialist
Target
Chicago, Illinois
04.2022 - 02.2024
- Provide high-quality customer support through various channels including phone, email, and live chat, ensuring timely and effective responses to customer inquiries.
- Resolve customer issues by investigating problems, developing solutions, and following up with stakeholders to ensure satisfaction.
- Maintain up-to-date documentation of customer interactions in CRM software, enhancing communication and data accuracy.
- Collaborate with cross-functional teams to identify trends in customer issues and recommend process improvements.
Dietary Aide
The Pearl of Naperville
Naperville, Illinois
10.2021 - 11.2022
- Served food and snacks according to planned menu and patients' diet orders.
- Engaged with residents to provide positive and enriching experiences.
- Monitored food temperatures to ensure safety and quality standards were met.
- Maintained a safe working environment by following all safety protocols.
- Treated patients and team members with dignity and respect.
Warehouse Associate
Imperfect Foods
Chicago, Illinois
01.2020 - 08.2020
- Adhered strictly to company policies regarding quality control measures throughout the shipping process.
- Maintained accurate records of all incoming and outgoing shipments.
- Performed cycle counts to ensure accuracy of inventory levels.
- Processed requests and supply orders and pulled materials to successfully prepare orders.
- Assisted in loading finished goods onto delivery vehicles as required.
Server and Dishwasher
Brookdale Senior Living Center
Oak Park, IL
06.2017 - 06.2018
- Responded to ad hoc cleaning duties at end of shift.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Monitored dining room for cleanliness and proper set-up at all times.
- Set up tables in between patrons to reduce wait times.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Assisted in training new servers.
- Trained new employees to perform duties.
Education
High School Diploma -
Proviso East Highschool
Chicago, Illinois06-2017
Skills
- Customer service excellence
- [Product or service] support
- Email communication
- Service ticket management
- Decision-making
- Multitasking and organization
- Live chat support
- Conflict resolution
- Team collaboration
- Problem-solving
- Issue troubleshooting
- Empathy and patience
- Complaint handling
- Time management
Timeline
Customer Support Specialist
Target
04.2022 - 02.2024
Dietary Aide
The Pearl of Naperville
10.2021 - 11.2022
Warehouse Associate
Imperfect Foods
01.2020 - 08.2020
Server and Dishwasher
Brookdale Senior Living Center
06.2017 - 06.2018
High School Diploma -
Proviso East Highschool