Nakia Jankee
The Bronx,NY
Summary
Highly-motivated with the desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
11
11
years of professional experience
Work History
Health Unit Aide
Williamsbridge Nursing and Rehabilitation Center
Bronx, NY
04.2020 - Current
- Greet visitors in a professional manner, directing them to appropriate personnel or areas as needed.
- Collect specimens for laboratory testing according to departmental protocols.
- Transport patients using wheelchairs, hoyer lift or beds as necessary using proper body mechanics and safety measures.
- Ensure that all equipment was properly sanitized before each use.
- Monitor vital signs as well as changes in behavior and report any changes promptly to nursing staff.
- Assist with dressing changes, wound care, and other personal care activities.
- Assist with ADLs of patients.
- Answer telephones and directed calls to appropriate medical or adminstrative.
- Ensure patients' comfort by providing blankets, pillows, water, and other necessary items.
- Maintained cleanliness of transport vehicles and equipment.
- Removed/transport deceased patients from units to be ready for morgue pick up.
- Determined mode of transport based on patient's condition, comfort and safety factors.
Cashier
Paris Baguette America
New York, NY
06.2016 - 03.2020
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Stocked shelves with merchandise when needed.
- Answered customer inquiries regarding store policies and procedures.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Performed other duties as assigned by management.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Worked closely with front-end staff to assist customers.
Cashier/Waitress
Camille's
New York, NY
04.2012 - 06.2016
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Identified needs of customers promptly and efficiently.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Recognized by management for providing exceptional customer service.
- Received orders from clients and communicated details to the chef team accordingly.
- Processed payments from customers for catering services received.
Education
CNA
TIA School of Allied Health
New York, NY09.2022
High School Diploma -
Harry S Truman High School
Bronx, NY01.1996
Skills
- BLS/CPR
- Critical Thinking
- Detail-Oriented
- Patient care
- Problem-Solving
- Organization and Time Management
- Customer Service
- Dementia/Alzheimer's behavior
- Good Telephone Etiquette
- Teambuilding
- Self-Motivated
- Dependable and Responsible
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Health Unit Aide
Williamsbridge Nursing and Rehabilitation Center
04.2020 - Current
Cashier
Paris Baguette America
06.2016 - 03.2020
Cashier/Waitress
Camille's
04.2012 - 06.2016
CNA
TIA School of Allied Health
High School Diploma -
Harry S Truman High School
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