Nakia Jennings

Implemented a play-based learning approach that fostered creativity and problem-solving skills, leading to a 20% increase in children's critical thinking abilities.

Implemented behavioral management strategies that promoted positive social interactions and conflict resolution skills resulting in a 20% decrease in disruptive behaviors and a more inclusive classroom environment.

Collaborated with parents and families to create a supportive learning environment, leading to a 15% increase in parent involvement and satisfaction.

• Coordinated post-closing activities such as disbursement of funds, recording deeds, and delivering final documentation to borrowers.
• Managed a high volume of loans simultaneously, prioritizing tasks efficiently to meet deadlines consistently.
• Improved overall operational efficiency by implementing new software solutions for mortgage processing tasks.
• Provided comprehensive training to junior staff members on loan closing procedures and best practices.

• Oversaw day-to-day operations, delegating tasks appropriately to ensure smooth workflow and timely completion of projects.
• Boosted customer satisfaction, addressing client concerns in a timely and professional manner.
• Successfully managed multiple projects simultaneously while adhering to deadlines and budget constraints.
• Collected, arranged, and input information into database system.

• Maintained a high level of confidentiality by handling sensitive patient information with discretion and care.
• Communicated with patients, insurance companies and providers through phone calls, emails and office drives concerning formularies and coverage limits.
• Provided exceptional customer service to patients, addressing concerns promptly and professionally.
• Addressed complaints made by patients and staff by escalating issues to supervision for further investigation.