Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
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Nakia Jennings

Detroit,Michigan

Summary

Analytical, detail-oriented financial professional with progressive 10+ years in leadership experience. Mortgage lending and business administration with hands-on experience in mortgage closing and operations support to offer employers a track record of delivering on tasks accurately, efficiently, and quickly. Recognized for learning and excelling in challenging fast-paced environments. Recognized best-in-class customer service and communications in a variety of business settings.

Overview

8
8
years of professional experience

Work History

Mortgage Loan Closer

American Pacific Mortgage
Roseville, CA
11.2020 - 02.2022
  • Completed intensive, four-week mortgage-closer training program covering VA, FHA, FHA 203(k), FNMA, USDA.
  • Reviewed mortgage documents for accuracy, which included title abstract and insurance forms.
  • Managed and closed all assigned loans, enabling fast closings that were free from errors and issues through Encompass Software.
  • Communicated closely with inter-company staff members to promote quick and effective loan workflow.
  • Provided highest level of service and support to customers, closing agents and realtors.

Closing Operations Specialist

United Wholesale Mortgage
Pontiac, MI
02.2018 - 11.2020
  • Collected, arranged and input information into database system.
  • Motivated and trained employees to maximize team productivity.
  • Managed over 50 customer calls per day.
  • Tracked and analyzed reports to determine needed improvements.
  • Oversaw and corrected purchase contracts and titles for proper vesting and to ensure loan amounts were correct on titles.
  • . Consulted with loan officers, processors, underwriters and title companies to ensure compliant and accurate loan documents.
  • Tracked and analyzed reports to determine needed improvements.

Senior Medical Office Administrator

Sinai Grace Cancer Center
Detroit, MI
08.2016 - 02.2018
  • Customized tasks using MS Office, Excel, and Citrix for digitizing and organizing up to 100 medical records daily.
  • Revamped appointment scheduling process to successfully notify patients of changes, cancellations and confirmation of appointments.
  • Delegated and prepped over 40 patients daily for exams by collecting patient's weight, height and blood and urine samples.
  • Executed strategic plan that allowed increased patient load by 50%.
  • Addressed patient complaints by improving structure and revising customer service guidelines, policies & procedures.
  • Maintained patient databases and updated information in alignment with HIPAA protocols.

Team Lead Phlebotomist

Sinai Grace Hospital
Detroit, MI
11.2013 - 08.2016
  • Directed team of 20 to success by coaching and training colleagues on front and back-office positions, phlebotomy with support of Citrix, Microsoft Word, Excel, and specimen to promote team efficiency.
  • Supervised and validated colleagues' blood and specimen collection orders, alerting nurses or physicians of discrepancies between lab orders and nursing logs.
  • Increased patient safety by promoting infection control, sharps disposal and biohazardous waste disposal procedures.

Education

Associate of Applied Science - Health Administration

Henry Ford College
Dearborn, MI
05.2018

Skills

  • Quantitative Skills
  • Corrective Actions
  • Case Management
  • Human Relations
  • Encompass
  • Citrix
  • Power Point
  • Excel
  • Microsoft Word

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Mortgage Loan Closer

American Pacific Mortgage
11.2020 - 02.2022

Closing Operations Specialist

United Wholesale Mortgage
02.2018 - 11.2020

Senior Medical Office Administrator

Sinai Grace Cancer Center
08.2016 - 02.2018

Team Lead Phlebotomist

Sinai Grace Hospital
11.2013 - 08.2016

Associate of Applied Science - Health Administration

Henry Ford College

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Nakia Jennings