Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nakia Johnson

Lubbock,TX

Summary

Responsive Customer Sales Representative adaptable to meeting diverse customer demands and company targets with proactive strategies and tenacious mindset focused on sales excellence. Superior account management, sales forecasting and inventory coordination skills.

Overview

4
4
years of professional experience

Work History

Customer Sales Representative

Optimum
Lubbock, TX
07.2023 - 08.2024
  • Advised customers on promotions, sales procedures and strategies for maximizing results from company products.
  • Documented customer correspondence in CRM to track requests, problems and solutions.
  • Rendered ongoing support and account management to customers to maintain loyalty and continue revenue streams.
  • Processed customer account changes with proprietary software.
  • Listened to customer needs to identify and recommend best products and services.

Customer Service Representative

Cox Communications
Oklahoma City, OK
02.2020 - 05.2023
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.

Education

High School Diploma -

Coronado High School
Lubbock, TX
05-2017

Skills

  • POS Systems
  • Upselling and cross-selling
  • Salesforce
  • Inbound Call Management
  • Customer Engagement

Timeline

Customer Sales Representative

Optimum
07.2023 - 08.2024

Customer Service Representative

Cox Communications
02.2020 - 05.2023

High School Diploma -

Coronado High School
Nakia Johnson