Summary
Overview
Work History
Education
Skills
Timeline
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Nakia Joyner

Baltimore,MD

Summary

Dynamic and results-oriented professional with a proven track record at Key Point Health Services, adept at enhancing operational efficiency and patient satisfaction. Skilled in insurance verification and maintaining confidentiality, I excel in fostering positive relationships and executing tasks with precision. Demonstrated ability to manage high-volume workloads, showcasing a flexible schedule and a friendly, personable demeanor.

Overview

11
11
years of professional experience

Work History

Stocking Associate

Walmart
11.2023 - Current
  • Enhanced store organization by accurately stocking shelves and maintaining inventory control.
  • Performed inventory control, such as counting, and stocking merchandise.
  • Examined and inspected stock items for defects and reported damages to supervisor.
  • Maintained effective team member communication.
  • Organized merchandise on floor, priced items with scan gun and switched price tickets according to promotional sales and sale expiration dates.
  • Scanned, recorded and verified received inventory during regular shipments.
  • Collaborated with team members to maintain a clean, organized work environment.
  • Demonstrated adaptability by effectively handling various tasks, including receiving shipments, organizing backroom storage, and updating pricing information.

Financial Coordinator

Lifebridge Health Services
10.2022 - Current
  • Completed journal entries, reconciliations, and account analysis to prepare quarterly financial documents and general account management.
  • Explained insurance benefits, fees and procedures to patients.
  • Contacted insurance carriers to discuss policies and individual patient benefits.
  • Submitted claims to insurance companies on same day as patient treatment.
  • Managed accounts payable and receivable functions, ensuring timely payments and accurate recordkeeping.
  • Answered questions over phone and in-person regarding billing, scheduling and treatment.
  • Maintained a high level of confidentiality when handling sensitive financial information and employee records.
  • Ensured compliance with HIPAA regulations while managing sensitive patient information during the verification process.
  • Assured timely verification of insurance benefits prior to patient procedures or appointments.
  • Updated patient records with accurate, current insurance policy information.
  • Made contact with insurance carriers to discuss policies and individual patient benefits.
  • Maintained strong knowledge of basic medical terminology to better understand services and procedures.
  • Managed high-volume insurance verifications within pressured timeframes for productive medical operations.
  • Collaborated with team members to resolve discrepancies in insurance verification, ensuring proper billing practices.
  • Enhanced claim processing efficiency by verifying insurance coverage and obtaining pre-authorizations for procedures.
  • Achieved insurance pre-authorizations to enable timely patient procedures.

Office Manager

Key Point Health Services
09.2021 - 10.2022
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
  • Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
  • Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
  • Developed and enforced office policies that aligned with company values and regulatory requirements, maintaining compliance.
  • Resolved office disputes swiftly and equitably, maintaining harmonious workplace.
  • Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.

Insurance Verification Specialist

Key Point Health Services
02.2017 - 09.2021
  • Ensured compliance with HIPAA regulations while managing sensitive patient information during the verification process.
  • Assured timely verification of insurance benefits prior to patient procedures or appointments.
  • Updated patient records with accurate, current insurance policy information.
  • Made contact with insurance carriers to discuss policies and individual patient benefits.
  • Complied with HIPAA guidelines and regulations for confidential patient data.
  • Managed high-volume insurance verifications within pressured timeframes for productive medical operations.
  • Increased patient satisfaction by promptly addressing concerns regarding insurance coverage or billing issues.
  • Demonstrated a high level of professionalism and attention to detail in all aspects of insurance verification specialist role, consistently exceeding performance expectations.
  • Expedited patient registration process by efficiently validating eligibility for various insurance plans.
  • Reduced errors in billing by accurately maintaining patient records with updated insurance information.

Office Assistant

Key Point Health Services
11.2013 - 09.2017
  • Maintained confidentiality in handling sensitive information while performing administrative tasks.
  • Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
  • Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
  • Expedited document processing with accurate data entry and timely filing.
  • Increased customer satisfaction by providing professional and courteous front desk support.
  • Contributed to a positive work environment by fostering open communication among colleagues.
  • Prepared and edited documents to produce precise, accurate and professional communication.
  • Achieved high levels of accuracy in data entry tasks while adhering to strict deadlines.

Education

GED - General Studies

Southwestern High School
Baltimore, MD

Skills

  • Heavy Lifting
  • Restocking Shelves
  • Pallet Jack Operation
  • Item scanning
  • Stock Rotation
  • Workplace Cleanliness
  • Shelf Stocking
  • Product restocking
  • Friendly and Personable
  • Positive Attitude
  • Flexible Schedule

Timeline

Stocking Associate

Walmart
11.2023 - Current

Financial Coordinator

Lifebridge Health Services
10.2022 - Current

Office Manager

Key Point Health Services
09.2021 - 10.2022

Insurance Verification Specialist

Key Point Health Services
02.2017 - 09.2021

Office Assistant

Key Point Health Services
11.2013 - 09.2017

GED - General Studies

Southwestern High School

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Nakia Joyner