Nakia McCurry
Chicago,IL
Summary
To expand and utilize my skills in a position with an opportunity for growth. To meet and exceed high company standards and goals while providing exceptional customer service and quality assistance to the establishment.
Overview
18
18
years of professional experience
Work History
Office Service Specialist
Epiq Solutions
12.2018 - Current
- Currently working for Faegre Drinker, Biddle & Reath LLP Law Firm
- Managed incoming mail distribution while also overseeing outgoing shipments to ensure timely deliveries.
- Distributed incoming mail from shipments, couriers and postal delivery to several departments within organization.
- Reviewed files and records to obtain information to respond to customer and client requests.
- Monitored stock of office supplies and reorder supplies.
- Maintained monthly, weekly and daily reports of transaction.
- Completed general administrative tasks by proofreading documents, transcribing handwritten information.
- Used scanner and copier to scan important documents into computer system.
- Operated Pitney Bowes postage equipment to register weight of packages, automatically open letters and apply meter postage on outgoing mail.
- Supported colleagues in daily administrative tasks when needed including data entry or report generation.
- Safeguarded sensitive information via proper handling of confidential documents according to established guidelines.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Handled incoming mail delivery efficiently, distributing packages and correspondence to their intended recipients without delay.
Office Service Associate
Williams Lea
08.2015 - 12.2018
- Worked at Drinker Biddle and Reath LLP Law Firm
- Distributed incoming mail from shipments, couriers and postal delivery to several departments within organization.
- Used scanner and cannon copier to scan important documents into computer system.
- Monitored stock of office supplies to report shortages to management.
- Operated Pitney Bowes postage equipment to register weight of packages, automatically open letters and apply meter postage on outgoing mail.
- Enhanced office efficiency by managing and organizing documents, files, and other important records.
- Handled incoming mail delivery efficiently, distributing packages and correspondence to their intended recipients without delay.
- Provided backup support for receptionist duties during periods of high volume or absences from the front desk area.
- Improved workplace productivity by maintaining clean and organized workspaces for all employees.
- Input data into spreadsheets and databases.
- Processed incoming and outgoing mail and packages according to established procedures.
Mailroom Supervisor/Supervisor of Public Area
Binder & Binder Law Firm
10.2007 - 01.2015
- Supervise and participate in the opening and distribution of incoming mail
- Act as primary recipient for bulk deliveries of crucial documents/files from New York headquarters
- Responsible for packing and bulk shipping of confidential client files to offices nationwide
- Review fully favorable Adjudication Law Judges decisions, appealed unfavorable and partially decisions
- Supervise reception staff to ensure prompt distribution of incoming faxes
- Supervise mail clerks to ensure incoming mail was logged in properly and in a timely manner
- Troubleshoot office equipment issues and guarantee swift resolution of problems
- Organize forms, make photocopies, file records and prepare correspondence and reports
- Scan incoming paperwork and upload into the database
- Reduced processing time for incoming and outgoing mail by optimizing workflows and staff responsibilities.
- Maintained a clean and organized workspace, promoting efficiency and safety among staff members.
- Managed a team of mailroom staff, fostering a positive work environment that improved overall productivity.
- Coordinated mailroom team's workflow, delegating tasks to all employees.
- Maintained high level of confidentiality with mail items in line with regulations.
- Maintained clean and organized mail room to promote safety and efficiency.
Education
South Shore Community Academy High School
Chicago, ILGraduate Certificate - Computerized Business Systems
Computer Learning Center
Chicago, ILSkills
- Maintaining office supplies
- File organization
- Telephone inquiries
- Positive attitude
- Customer service
- Verbal and written communication
- Prioritizing work
- Data entry
- Mail handling
- Supply restocking
- Office supplies management
- Clerical support
Timeline
Office Service Specialist
Epiq Solutions
12.2018 - Current
Office Service Associate
Williams Lea
08.2015 - 12.2018
Mailroom Supervisor/Supervisor of Public Area
Binder & Binder Law Firm
10.2007 - 01.2015
South Shore Community Academy High School
Graduate Certificate - Computerized Business Systems
Computer Learning Center
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