Nakia McDaniels
EMERYVILLE,CA
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
20
20
years of professional experience
Work History
Medical Imaging Scheduler
Sutter Health
06.2022 - Current
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Performed various administrative tasks by filing, copying and faxing documents.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
- Received and routed laboratory results to correct clinical staff members.
Patient Admitting Representative
Sutter Health
01.2007 - 06.2022
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Secured patient privacy by learning and following HIPAA regulations to keep organization compliant with relevant laws.
- Set up patients in system by documenting key data, confirming eligibility, and verifying insurance benefits.
- Verified insurance coverage to confirm patient coverage for necessary medical services.
- Gathered demographic and insurance information to register patients for medical appointments.
- Imaged and scanned patient and registration documentation into electronic patient records.
- Accurately inputted patient and insurance information into company's computer system using Epic.
- Explained financial responsibilities to patients as well as payment options and potential collection procedures imposed upon patients and other responsible parties.
- Collected payments and co-pays from customers using large variety of insurance programs, adjusting amounts based on specific plan directives.
- Verified patient insurance eligibility and entered patient information into system.
- Trained new staff on filing, phone etiquette and other office duties.
- Engaged with patients to provide critical information.
- Compiled and maintained patient medical records to keep information complete and up-to-date.
- Helped address client complaints through timely corrective actions and appropriate referrals.
East Bay Community Law Center
Administrative Assistant
01.2004 - 01.2007
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
- Participated in community events to promote services and engage with public.
- Partnered with local organizations to expand access to social and community services.
- Ordered and stocked general supplies.
- Assembled files and records for processing and performed file retrieval requests.
- Participated on the hiring/interview committee
- Coordinated Storage and Retrieval of Off-Site Records.
Volunteer Worker
Paradise Baptist Church
- Worked fast to complete tasks and meet daily deadlines..
- Followed instructions and procedures to complete assigned tasks.
- Cleaned and straightened work areas to maximize productivity and safety.
- Created database tracking system for Food Pantry service
- Block Party Agency Coordinator
Education
MBA - Healthcare Management
Colorado Technical University
Colorado Springs, CO08.2019
Bachelor of Science - Psychology
San Francisco State University
San Francisco, CA11.2011
Skills
- Recording Test Results
- Obtaining Authorizations
- Patient History Documentation
- Navigation Charts
- Data Entry Software
- Insurance Authorizations
- Patient Medical Histories
- Knowledge of Outpatient Procedures
- Adaptable and Flexible
- Patient Interviews
Timeline
Medical Imaging Scheduler
Sutter Health
06.2022 - Current
Patient Admitting Representative
Sutter Health
01.2007 - 06.2022
East Bay Community Law Center
Administrative Assistant
01.2004 - 01.2007
Volunteer Worker
Paradise Baptist Church
MBA - Healthcare Management
Colorado Technical University
Bachelor of Science - Psychology
San Francisco State University
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