Nakia McGregor
Bellwood,IL
Summary
Proven professional with a track record of enhancing consumer satisfaction and contribute to company success, as demonstrated during my tenure at HCSC. Expert in mortgage banking and conflict resolution, I excel in high-pressure environments, ensuring accuracy and efficiency. Skilled in customer service and Microsoft, my approach boosts team performance and client satisfaction.
Overview
8
8
years of professional experience
Work History
Service Rep II
HCSC
Lombard, IL
06.2023 - Current
- Dedicated service representatives respond to and resolve customer inquiries received via telephone in a timely manner.
- Responsible for providing accurate information regarding company policies and procedures.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Assist with membership enrollments and billing.
Administrative Assistant
Center for Disease Testing
Chicago, IL
11.2022 - 06.2023
- Respond to emails and phone calls in a timely manner.
- Head weekly team meetings via Zoom.
- Order supplies.
- Provide staff with needed supplies for testing.
- Acting manager when the manager is out.
Mortgage Funder
Caliber Home Loans
Itasca, IL
08.2019 - 04.2022
- Confirm wire instructions with the Title Company, and order the wire.
- Review loan documents for accuracy, and request any missing items.
- Work with the processor and underwriters to clear conditions.
- Release or recall the wire if needed.
- Follow up on any missing or incomplete documents.
- Work with post-closing on any pending conditions.
- Assisted in the preparation of closing documents to ensure all requirements are met.
Closing Support Specialist
BMO Harris Bank
Naperville, IL
07.2016 - 10.2018
- Approve the file before the processor can send it to closing.
- Review the title to confirm that all vested parties are listed.
- Review the current HOI and any payoff statements.
- Pull the final credit report review for new items.
- Verify and clear pending conditions.
- Request verbal and written verification of employment.
- Request CPA letters and verify third-party verification.
- General office duties such as faxing, copying, and scanning documents for files.
- Review all incoming documents for accuracy and completeness.
- Run weekly production reports.
- Submit trouble tickets or requests to Underwriting.
- Provided technical support to customers via phone and email.
Education
High School - General Studies
Proviso East High School
Maywood05.2016
Certificate - Business Management
College of DuPage
Skills
- Excellent Computer skills
- Customer Service
- Data Entry
- Communications
- Training
- Active listening
- Conflict Resolution
- Consumer Retention
- Excellent written and Oral communication skills
- Detailed Oriented
- Flexibility
- Teamwork
- Mortgage Banking
- Funder
- Microsoft
- Visual Banking
- Collections
- Time management
- Remote assistance
Acknowledgments
- Perfect Attendance
- Shift Preference
- Matrix Bonus
- Peer Awards
- Hero
References
References available upon request.
Timeline
Service Rep II
HCSC
06.2023 - Current
Administrative Assistant
Center for Disease Testing
11.2022 - 06.2023
Mortgage Funder
Caliber Home Loans
08.2019 - 04.2022
Closing Support Specialist
BMO Harris Bank
07.2016 - 10.2018
High School - General Studies
Proviso East High School
Certificate - Business Management
College of DuPage
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