Nakia McGuire
Dallas,TX
Summary
Proficient at improving team performance through innovative management techniques and providing resources to succeed.
Overview
7
7
years of professional experience
Work History
Sales Manager
Neiman Marcus Group Ltd
Dallas, TX
10.2024 - Current
- Collaborated with other departments to ensure smooth flow of operations across multiple teams.
- Coached and trained new staff members, providing guidance on department policies and procedures.
- Analyzed weekly reports to identify areas for improvement in operations, budgeting, and staffing levels.
- Participated actively in strategic planning sessions with top executives from different divisions.
- Conducted regular performance reviews to monitor progress of individual employees.
- Assisted Human Resources in recruiting qualified candidates for open positions within the Department.
- Created monthly schedules for staff members to ensure adequate coverage during peak hours.
- Implemented cost-saving initiatives throughout the Department while maintaining high standards of quality assurance.
- Monitored daily sales figures to track trends in customer buying behavior.
- Resolved customer complaints and issues promptly and professionally.
- Maintained up-to-date records of inventory levels for efficient ordering and stocking purposes.
- Identified training needs among staff members and organized relevant workshops accordingly.
Store Manager
REI
Southlake, Texas
06.2023 - 10.2024
- Creates strategy to drive profitability and support organizational vision for growth
- Maintain accurate records of employee performance reviews.
- Identify opportunities for cost savings through waste reduction initiatives.
- Organize promotional events to increase product awareness.
- Works with Retail Operations to modify employee availability standards to enhance employee experience.
- Serves as the Co-Chair of the BIPOC employee resource group
- Onboards and develops talent to create talent benchmark within region
- Implemented efficient systems for tracking stock movement.
Flagship Store Manager
Express Clothing
Dallas, TX
01.2021 - 06.2023
- Owned the planning and performance for all sales and operations
- Instrumental in building and implementing new district strategies, priorities, and initiatives
- Influenced positive change within the company culture by resolving employee issues, driving engagement, and retaining top talent
- Lead managers, and motivated a high performing team of 45+people Onboarded and train leaders to create a center of excellence
- Partnered with leadership team to understand and implement business plans to drive revenue
- Drives a culture of accountability, communication, and transparency with best practices and relationship building
- Coordinated keys events and new store opening to optimize client experience and brand awareness
- Owned the creation and implementation of DE&I initiatives for the region
- Created and implemented training plans for new store leaders across multiple regions
Store Director
Sephora USA
Plano, Texas
01.2020 - 12.2021
- Developed store leaders to deliver strong client experiences and drive consistent results
- Coached leaders to lead with confidence, plan effectively, and execute effortlessly
- Lead peer groupthrough various Diversity & Inclusion initiatives, including the development and execution of a Diversity in Hiring service model
- Oversaw day-to-day store operations to foster efficient and profitable operations
- Analyzed sales numbers and performance metrics to locate deficits and implement process improvements
- Set sales targets and budgets for team leads and employees to follow
- Interviewed and hired prospective employees according to team needs
- Implemented loss prevention strategies, alleviating shrink. Created and distributed training materials to staff members
- Leveraged new sales strategies to increase store revenue
- Evaluated customer feedback and complaints to identify opportunity and improve service
Area Sales Manager
Saks OFF 5TH
Dallas, TX
01.2018 - 07.2020
- Oversaw day-to-day operations of this high volume retail operation
- Primary focus’ included sales training, coaching, and development
- Developed strategies that resulted in double digit growth and profitability
- Led store visit with various business partners
- Monitored and evaluated sales performance against a set targets and goals
Education
Bachelor of Science - Communications
Edward Waters University
Jacksonville, FL05-2008
Skills
- Driving business growth
- Operational efficiency
- Profit and loss analysis
- Financial data analysis
- Visual Merchandising operations
- Leadership development
- Hiring and onboarding
- Human Resources Policy and procedures
- Inventory Management
- Operations Oversight
- Expense Tracking
- Sales contract management
- Event Planning
- Vendor Sourcing
- Business Growth
- Catering Coordination
- Workflow Management
- Meeting planning
- Logistics Management
- Food service knowledge
- Staff Management
- Budget Management
- Volunteer Management
- New Business Development
- Registration management
Timeline
Sales Manager
Neiman Marcus Group Ltd
10.2024 - Current
Store Manager
REI
06.2023 - 10.2024
Flagship Store Manager
Express Clothing
01.2021 - 06.2023
Store Director
Sephora USA
01.2020 - 12.2021
Area Sales Manager
Saks OFF 5TH
01.2018 - 07.2020
Bachelor of Science - Communications
Edward Waters University