Nakia Miller

LabCorp

08.2013 - Current

Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
Educated patients by providing medication and diet information and clarifying physicians' orders, answering questions thoroughly.
Enhanced clinic efficiency by thoroughly documenting patient information and updating electronic health records.
Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Liaised with patients and addressed inquiries, appointment requests and billing questions.
Expedited insurance claims processing by verifying coverage details and submitting accurate documentation in a timely manner.
Consistently maintained up-to-date certifications, demonstrating dedication to professional development and quality patient care.
Prepared lab specimens for diagnostic evaluation.
Explained procedures to patients to reduce anxieties and increase patient cooperation.
Oriented and trained new staff on proper procedures and policies.
Conducted monthly and quarterly inventory of supplies using facility cost reporting records.
Collected pertinent data and calculations to aid physician in interpreting results.
Streamlined communication between healthcare providers, facilitating timely treatment plans and decision making.

Summary