Nakia Moffatt
Baltimore,MD
Summary
Seasoned customer service and retail management professional with over 20 years of experience in food service, perishable operations , and front-end leadership .Proven track record of supervising teams, maintaining food safety standards, and delivering high-quality customer experiences. Recognized by Giant Food with multiple company awards for performance , values and continuous improvement . Well -suited for Front End Manager, Customer Service Manger,or Assistant Store Manager roles.
Overview
21
21
years of professional experience
Work History
Assistant Front End Manager
Giant Food
03.2014 - Current
- Support daily front-end operations, ensuring excellent customer service and smooth store flow
- Supervise, train, and support associates across front-end
- Handle customer concerns and resolve issue professionally
- Assist with scheduling, opening /closing procedures, and cash-handling oversight
- Enforce company policies, safety standards, and operational procedures
- While working for Giant Food I've worked across all perishable departments including Bakery, Produce,Dairy ,Deli, Seafood, & Floral.
- Served as Salad Bar Lead (2015 to 2024)
- Overseeing food preparation,product quality ,and team coordination
- Maintained strict food safety, sanitation, and freshness standards
- Managed stocking, rotation, inventory control, and waste reduction
- Assisted customers with product knowledge, special requests, and recommendations
- Supported sales goals through merchandising and customer engagement
- Adapted quickly to different departments and operational needs
Food Server
Panda Express
02.2017 - 04.2019
- Provided fast, friendly customer service in a high-volume food service environment
- Took orders accurately and handled cash and POS transactions
- Maintained food safety, cleanliness, and sanitation standards
- Assisted with food preparation, restocking and dining area maintenance
- Worked as part of a team to ensure efficient service and customers satisfaction
Shift Manager
McDonald's
03.2009 - 12.2013
- Ran daily shifts in a fast-paced, high-volume restaurant environment
- Supervised crew members and ensured proper staffing and task completion
- Managed inventory, ordering, and stock levels
- Ensured compliance with food safety, cleanliness, and operational standards
- Address customer concerns and supported team performance
Service Clerk
Taco Bell
02.2007 - 01.2009
- Provided customer service at point of sale in a fast-paced environment
- Accurately handled cash and POS transactions
- Assisted with food preparation and order assembly
- Maintained cleanliness and food safety standards
Cashier /Crew Trainer
McDonald's
07.2005 - 01.2007
- Delivered friendly efficient customer service in a high-volume restaurant
- Trained new crew members on procedures ,food safety , and customer service standards
- Operated POS systems and handled cash accurately
- Assisted with food preparation, order accuracy, and cleanliness
Cashier/Food Clerk
Boston Market
11.2004 - 05.2005
- Provided customer service and handled cash transactions accurately
- Assisted with food preparation, serving and order accuracy
- Maintain cleanliness, sanitation,and food safety standards
Education
GED -
Baltimore City Community College
Baltimore, MD09-2004
Skills
- Customer Service &Guest Relations
- Team Leadership & Supervision
- Sales & Front- End Operations
- Inventory Management
- Food Safety & Sanitation
- Product Merchandising
- Time Management
- Communications & Problem Solving
Timeline
Food Server
Panda Express
02.2017 - 04.2019
Assistant Front End Manager
Giant Food
03.2014 - Current
Shift Manager
McDonald's
03.2009 - 12.2013
Service Clerk
Taco Bell
02.2007 - 01.2009
Cashier /Crew Trainer
McDonald's
07.2005 - 01.2007
Cashier/Food Clerk
Boston Market
11.2004 - 05.2005
GED -
Baltimore City Community College