Nakia Perry
Columbia,SC
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
8
8
years of professional experience
Work History
Branch Oversight and Support (Banker Connection)
Wells Fargo
04.2022 - Current
- · Ability to provide strong customer service while processing complex transactions and performing extensive research to resolve complex customer issues
- · Establish, develop, and maintain positive business relationships with internal partners.
- · Maintain personal statistic metrics, all metrics are exceeding or consistently exceeding for year to date.
- · Capability to leverage multiple applications/ systems during interactions
- · Coach and develop new team members
- · Mentor current team members to increase productivity and accuracy
- Provide subject matter expertise and interpretation of procedures to less experienced individuals
- assisting in performing routine data studies for accuracy
- Engage with management in reviewing, analyzing, and developing program documents for systems
- Establishes and maintains ongoing working relationships with management, other employees, internal and customers.
- Modified, updated and processed existing policies.
- Recommended updates to current legislation, regulations and policies.
- NPS score of 93% banker satisfaction and accuracy
Branch Operations Associate Manager 2
Wells Fargo
05.2018 - 04.2022
- Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local, and federal housing requirements.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Remedied issues and conflicts among workers using negotiation and active listening.
- Oversaw training and onboarding process for all newly hired employees within Wells Fargo Branch Banking
- · Project manager
- · Lead calls and participate on district calls prepared procedures, briefing material for senior staff.
- Broad understanding of compliance controls, risk management and loss prevention.
- Performed periodic internal audits of banking procedures
- · Perform complex administrative and customer support tasks by managing daily schedules, and provide work direction to team
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Mentored team members to enhance professional development and accountability in workplace.
- · Prepares general correspondence, status reports, and informational materials
- Increase productivity and goals by 30%
- Supervised operations team to support operational excellence and excellent customer service
Lead Teller Operations Specialist
Wells Fargo
08.2015 - 05.2018
- Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
- Maintained accurate records of customer transactions in line with bank procedures.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Identified sales opportunities and referred customers to branch partners in financial services.
- Followed up on customer complaints and provided solutions to enhance customer satisfaction.
- Established rapport with new clients to increase satisfaction and loyalty.
- · Coaching and developing team members and opportunity to be teller mentor
- · Procurement, purchasing and supply chain
Education
M.D. - Human Resources Management
Strayer University
Washington, DC09.2024
M.D. - Business Administration
Strayer University
Washington, DC03.2023
Bachelor of Science - Biology
Virginia Union University
Richmond, VA05.2015
Skills
- Strategic Planning
- Policy Implementation
- Operations Management
- Financial Management
- Decision Making
- Problem Solving
- Regulatory Compliance
- Policy Analysis
Timeline
Branch Oversight and Support (Banker Connection)
Wells Fargo
04.2022 - Current
Branch Operations Associate Manager 2
Wells Fargo
05.2018 - 04.2022
Lead Teller Operations Specialist
Wells Fargo
08.2015 - 05.2018
M.D. - Human Resources Management
Strayer University
M.D. - Business Administration
Strayer University
Bachelor of Science - Biology
Virginia Union University
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