Nakia Reed

Required to assist with Operations duties such as supporting inbound/outbound calls, chats, email and/or video as it relates to the current program due to peak season requirements or as regular skill reinforcement.

Transition between various clients or LOB’s may require new hire training, nesting and supporting inbound/outbound calls, chats, email and/or video as it relates to the current program in order to meet client requirements and/or ensure proper skill development.

Performs user and group account maintenance and administration tasks related to the creation, modication, and management of account/program groups

• Coordinates with Operations, IT, and Account Services to provides end user support and troubleshooting related to system and application issues

• Provides documentation of corrective action taken related to system and application technical modication Manages user and group privileges, denition of users and groups, analysis of users/groups hierarchies

• Enforces rules related to the analysis, creation, and maintenance of customized call recording and interactions schedules

• Creates customized queries for end-user support

• Provides problem analysis and resolution in support of existing applications and projects

• Administers timekeeping functions via Alorica’s time reporting system

Assists IT department in quality monitoring problem resolution

• Assists Quality Management Services group in developing/reviewing test plans, relative to new implementations of voice recording and quality monitoring systems

• Ensured product compliance with industry regulations by staying up-to-date on relevant standards and guidelines, implementing necessary changes to maintain conformance.

• Assisted patients with daily living activities, promoting independence and dignity.
• Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
• Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
• Enhanced patient satisfaction by providing compassionate and attentive care.
• Turn, reposition, and transfer patients between beds and wheelchairs
• Listen to and record patients’ health concerns and report that information to nurses Measure patients’ vital signs, such as blood pressure and temperature
• Serve meals