Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nakia Rodes

Philadelphia,Pa

Summary

Energetic Administrative Coordinator dedicated to assisting highly effective administrative teams and managing office operations with efficiency and grace. Excellent communication and relationship-building skills with proficiency.

Overview

10
10
years of professional experience

Work History

Administrative Coordinator Specialist

Salvation Army Adult Rehabilitation Center
06.2024 - Current
  • Answered phone calls and responded to inquiries from customers, vendors and other external contacts.
  • Facilitated smooth day-to-day operations by anticipating needs, proactively addressing potential issues, and efficiently resolving problems as they arose.
  • Maintained a well-organized filing system to ensure easy access to important records and documents.
  • Managed and maintained electronic and paper-based filing systems to keep essential documents and information easily accessible and organized.
  • Supported project management efforts by tracking deadlines, maintaining documentation, and communicating progress updates to stakeholders.
  • Increased team productivity with effective delegation of tasks and prioritization of responsibilities.
  • Facilitated successful audits by maintaining impeccable financial and operational records.

Certified Home Health Aide

Quality Angels Home Care
02.2023 - Current
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
  • Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
  • Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
  • Cooked tasty, nourishing meals for patients to promote better nutrition.
  • Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.

CSR IBTA Identity Theft

Internal Revenue Service, IRS
04.2023 - 04.2024
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.

peer support SPECIALIST

Project Home
01.2016 - 03.2024
  • On call), project home
  • Monitor patient progress and communicate information regarding patient’s age appropriate behavior and progress to other members of the multidisciplinary treatment team
  • Supervise residents to ensure their safety and their involvement in treatment
  • Maintain a safe, orderly and therapeutic environment for patients of all ages
  • Provide input during shift reports regarding clients progress to include behavior , sleep , mood , appetite and ADLs.

Remote Customer Service Rep

Concentrix
10.2022 - 05.2023
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services and company information.
  • Provided primary customer support to internal and external customers.
  • Used Salesforce , Slack Excel , Word .

Scheduling Coordinator

Royal Home Care
12.2020 - 02.2023
  • Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
  • Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
  • Communicated scheduling changes to staff members, implementing proof-of-receipt to reduce errors.
  • Gathered employee data to develop monthly work schedules, enabling proper staffing for departments for each shift.
  • Worked with manager and supervisor to plan and coordinate production schedules.
  • Developed strong working relationships with management and executive team through effective scheduling and communication skills.

Assistant Leasing MANAGER

BG Multifamily
05.2018 - 09.2022
  • Conduct property showings to highlight features, answer questions and redirect concerns to close contracts
  • Develop and implemented tactical marketing plans
  • Established strong, professional relationships with residents by promoting team collaborations and delivering exemplary service
  • Collected, completed and processed leasing applications in a timely manner
  • Trained leasing professionals on regulatory requirements, company policies and office procedures
  • Created and submitted daily reports on leasing activities, managed daily and weekly marketing and leasing plans.
  • Collected, completed and processed lease applications.
  • Trained leasing professionals on regulatory requirements, company policies and office procedures.
  • Worked with property managers to maintain market readiness and facilitate smooth transitions.

residental COORDINATOR

01.2018 - 04.2020
  • Familes forward
  • Supervise 30 residents daily to ensure their safety and involvement in treatment to maintain a safe, orderly, and therapeutic environment for patients of all ages
  • Monitor patient progress and communicate information regarding each patient's age-appropriate behavior and progress to other multidisciplinary treatment team members
  • Work progressively with residents to plan, support and follow through with residents within the framework of person-first best practices to advocate for what is in the best interest of the resident
  • Actively assist residents with meeting their goals related to housing, entitlement assistance, money, medication management, conflict resolution, improving daily life skills and accessing health and behavioral health services.

Customer Service Representative

United Healthcare Group
04.2014 - 12.2017
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times. { 50-70} INCOMING PHONE CALLS PER DAY.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Sought ways to improve processes and services provided.

Education

No Degree - Nursing

Delaware County Community College

High School Diploma -

PE&T
Philadelphia
06.2011

Skills

  • MICROSOFT OFFICE
  • ADAPTABILITY
  • RESEARCH AND DEVELOPMENT
  • ADVANCED DATA ENTRY
  • ADVANCED RECEPTIONIST EXCEL
  • WRITTEN AND ORAL COMMUNICATION
  • Microsoft Excel
  • Microsoft Word
  • Workload Management
  • Customer Relations
  • Customer Contact

Timeline

Administrative Coordinator Specialist

Salvation Army Adult Rehabilitation Center
06.2024 - Current

CSR IBTA Identity Theft

Internal Revenue Service, IRS
04.2023 - 04.2024

Certified Home Health Aide

Quality Angels Home Care
02.2023 - Current

Remote Customer Service Rep

Concentrix
10.2022 - 05.2023

Scheduling Coordinator

Royal Home Care
12.2020 - 02.2023

Assistant Leasing MANAGER

BG Multifamily
05.2018 - 09.2022

residental COORDINATOR

01.2018 - 04.2020

peer support SPECIALIST

Project Home
01.2016 - 03.2024

Customer Service Representative

United Healthcare Group
04.2014 - 12.2017

No Degree - Nursing

Delaware County Community College

High School Diploma -

PE&T
Nakia Rodes