Energetic Administrative Coordinator dedicated to assisting highly effective administrative teams and managing office operations with efficiency and grace. Excellent communication and relationship-building skills with proficiency.
Overview
10
10
years of professional experience
Work History
Administrative Coordinator Specialist
Salvation Army Adult Rehabilitation Center
06.2024 - Current
Answered phone calls and responded to inquiries from customers, vendors and other external contacts.
Facilitated smooth day-to-day operations by anticipating needs, proactively addressing potential issues, and efficiently resolving problems as they arose.
Maintained a well-organized filing system to ensure easy access to important records and documents.
Managed and maintained electronic and paper-based filing systems to keep essential documents and information easily accessible and organized.
Supported project management efforts by tracking deadlines, maintaining documentation, and communicating progress updates to stakeholders.
Increased team productivity with effective delegation of tasks and prioritization of responsibilities.
Facilitated successful audits by maintaining impeccable financial and operational records.
Certified Home Health Aide
Quality Angels Home Care
02.2023 - Current
Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
Cooked tasty, nourishing meals for patients to promote better nutrition.
Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
CSR IBTA Identity Theft
Internal Revenue Service, IRS
04.2023 - 04.2024
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Answered customer telephone calls promptly to avoid on-hold wait times.
Answered constant flow of customer calls with minimal wait times.
Offered advice and assistance to customers, paying attention to special needs or wants.
peer support SPECIALIST
Project Home
01.2016 - 03.2024
On call), project home
Monitor patient progress and communicate information regarding patient’s age appropriate behavior and progress to other members of the multidisciplinary treatment team
Supervise residents to ensure their safety and their involvement in treatment
Maintain a safe, orderly and therapeutic environment for patients of all ages
Provide input during shift reports regarding clients progress to include behavior , sleep , mood , appetite and ADLs.
Remote Customer Service Rep
Concentrix
10.2022 - 05.2023
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Answered customer telephone calls promptly to avoid on-hold wait times.
Answered constant flow of customer calls with minimal wait times.
Offered advice and assistance to customers, paying attention to special needs or wants.
Responded to customer requests for products, services and company information.
Provided primary customer support to internal and external customers.
Used Salesforce , Slack Excel , Word .
Scheduling Coordinator
Royal Home Care
12.2020 - 02.2023
Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
Communicated scheduling changes to staff members, implementing proof-of-receipt to reduce errors.
Gathered employee data to develop monthly work schedules, enabling proper staffing for departments for each shift.
Worked with manager and supervisor to plan and coordinate production schedules.
Developed strong working relationships with management and executive team through effective scheduling and communication skills.
Assistant Leasing MANAGER
BG Multifamily
05.2018 - 09.2022
Conduct property showings to highlight features, answer questions and redirect concerns to close contracts
Develop and implemented tactical marketing plans
Established strong, professional relationships with residents by promoting team collaborations and delivering exemplary service
Collected, completed and processed leasing applications in a timely manner
Trained leasing professionals on regulatory requirements, company policies and office procedures
Created and submitted daily reports on leasing activities, managed daily and weekly marketing and leasing plans.
Collected, completed and processed lease applications.
Trained leasing professionals on regulatory requirements, company policies and office procedures.
Worked with property managers to maintain market readiness and facilitate smooth transitions.
residental COORDINATOR
01.2018 - 04.2020
Familes forward
Supervise 30 residents daily to ensure their safety and involvement in treatment to maintain a safe, orderly, and therapeutic environment for patients of all ages
Monitor patient progress and communicate information regarding each patient's age-appropriate behavior and progress to other multidisciplinary treatment team members
Work progressively with residents to plan, support and follow through with residents within the framework of person-first best practices to advocate for what is in the best interest of the resident
Actively assist residents with meeting their goals related to housing, entitlement assistance, money, medication management, conflict resolution, improving daily life skills and accessing health and behavioral health services.
Customer Service Representative
United Healthcare Group
04.2014 - 12.2017
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Answered customer telephone calls promptly to avoid on-hold wait times. { 50-70} INCOMING PHONE CALLS PER DAY.
Answered constant flow of customer calls with minimal wait times.
Offered advice and assistance to customers, paying attention to special needs or wants.
Sought ways to improve processes and services provided.