Nakia-Shanae Harris
Atlanta,GA
Summary
Highly skilled and enthusiastic professional with more than 28 years of experience managing operations in patient-centric medical offices. Successfully oversee human resources, budgeting, supply management and patient services. Develop and lead productive and efficient office staff. Contribute to high-volume medical practices by providing exceptional customer service.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Patient Care Supervisor
WellBe Senior Medical
05.2023 - 06.2024
- Provided ongoing support to 20 staff members dealing with complex cases or challenging patient situations, fostering a sense of teamwork and collaborative problem solving.
- Collaborated with physicians to ensure timely treatment plan updates based on patient progress reports and clinical data analysis.
- Enhanced patient satisfaction by implementing efficient care coordination strategies and improving communication among healthcare team members.
- Developed comprehensive orientation programs for new hires, facilitating their smooth integration into the existing team structure.
- Managed staffing schedules effectively to maintain appropriate coverage at all times while accommodating employee requests for time off when possible.
- Increased staff retention rates with regular performance evaluations, constructive feedback, and professional development opportunities.
- Enhanced team morale by recognizing individual achievements regularly during staff meetings and through informal interactions.
- Participated in team meetings and trainings to stay updated on best practices and new developments in care management.
Medical Assistant
Piedmont Physicians Group
09.2021 - 05.2023
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Called and faxed pharmacies to submit prescriptions and refills.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
Medical Assistant
Dunwoody Urgent Care
11.2020 - 09.2021
- Assisted Physicians in high volume practice, by triaging patients and obtaining chief complaints and complete medical histories
- Rapid and PCR Covid testing
- Chart documentation and requisition preparation in electronic medical record
- IV's, Phlebotomy, x-rays, and specimen preparation
- Notifying patients of lab/pathology results, phone in prescriptions.
Covid19 Screener
FlexiCrew Staffing
05.2020 - 09.2020
- Ensured compliance with federal, state, and local regulations regarding COVID-19 screening procedures and reporting requirements.
- Enhanced infection control practices through rigorous sanitization of screening areas and equipment.
- Provided assistance with distribution of face masks and other equipment to equip individuals with protective gear.
- Contributed to community health efforts by providing essential COVID-19 screening services at various locations, such as schools and workplaces.
- Donned and removed personal protective equipment (PPE) per company protocols.
- Assisted in training new team members on proper COVID-19 screening techniques, contributing to consistent high-quality service delivery.
Medical Assistant
Signature Plastic Surgery & Dermatology
08.2019 - 03.2020
- Assisting in various procedures such as, lower and upper abdominal liposuction, neck and chin lifts, Facelifts, hair transplants, and various fillers and injectables
- Triaging patients and documenting chief complaints
- Administration of medications and prescriptions
- Phlebotomy and various surgery set-up and assistance
- Prior authorizations for medications and procedures.
Medical Assistant
Piedmont Urgent Care by Wellstreet
03.2018 - 06.2019
- Assisted Physicians in high volume practice, by triaging patients and obtaining chief complaints and complete medical histories
- Chart documentation and requisition preparation in electronic medical record
- Phlebotomy, x-rays, and specimen preparation
- Notifying patients of lab/pathology results, phone in prescriptions
- Maintaining back office OSHA compliance.
Medical Assistant Instructor
Gwinnett College of Sandy Springs
08.2016 - 06.2019
- Instructed students in basic back office medical assistant skills such as, vitals, injections, phlebotomy, EKG's, and CPR
- Instructed students in theory in classes such as Anatomy and Physiology, Medical Terminology, Medical Law and Ethics, and Medical Bookkeeping
- Maintained attendance and grades as required
- Member of PACT team, reaching out to the medical community for insight into the medical program.
Medical Assistant
Primary Care Physicians of Atlanta
03.2015 - 06.2016
- Obtaining Patient Medical, Social, and Family histories
- Charting and documentation such as H&P notes
- Documenting patient questions and concerns via telephone Triage
- Phlebotomy, preparing specimens, including pathology, and completing requisitions
- Triage, notifying patients of lab/pathology results, phone in prescriptions.
Education
Medical Assistant -
American Career College
Los Angeles, CA01.1997
Nursing Assistant -
Los Angeles Job Corps
Los Angeles, CA01.1996
Skills
- Clinical Leadership
- Ethics and confidentiality
- Quality Improvement
- Staff Development
- Interdisciplinary Collaboration
- Clinical Documentation
- Treatment management
- Medication reviews
- Care Quality Assessments
- Workflow Coordination
- Program Management
- Policy Adherence
- Critical Thinking
- Decision-Making
- Training and mentoring
- Employee Supervision
- Clinical Staff Management
- Employee Recruitment and Hiring
- Problem Identification
- Quality Control
- Schedule Management
- Employee Performance Evaluations
- Data Analysis
- Medicare Compliance
- Inventory and restocking
- Performance Metrics
Certification
- Radiology Certification – 2015
- ACLS Certification - 2016
- NCCT Certified - 2017
Timeline
Patient Care Supervisor
WellBe Senior Medical
05.2023 - 06.2024
Medical Assistant
Piedmont Physicians Group
09.2021 - 05.2023
Medical Assistant
Dunwoody Urgent Care
11.2020 - 09.2021
Covid19 Screener
FlexiCrew Staffing
05.2020 - 09.2020
Medical Assistant
Signature Plastic Surgery & Dermatology
08.2019 - 03.2020
Medical Assistant
Piedmont Urgent Care by Wellstreet
03.2018 - 06.2019
Medical Assistant Instructor
Gwinnett College of Sandy Springs
08.2016 - 06.2019
Medical Assistant
Primary Care Physicians of Atlanta
03.2015 - 06.2016
Medical Assistant -
American Career College
Nursing Assistant -
Los Angeles Job Corps
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