Nakia Shoemaker
Cape Coral
Summary
Dynamic food service professional with a proven track record at Keke's Breakfast Cafe, delivering exceptional customer service and achieving a 95% satisfaction rating. Skilled in food handling and POS operation, I excel in fast-paced environments, ensuring compliance with health standards while fostering team collaboration to enhance service quality.
Overview
11
11
years of professional experience
Work History
Food Service Worker
Rosie's Breakfast cafe
Cape Coral
09.2023 - Current
- Managed high-volume service during peak hours, reducing customer wait times by 30%
- Prepared fresh food items daily, ensuring adherence to health and safety standards
- Earned consistent positive feedback for friendly, efficient service
Server
Keke's Breakfast cafe
Cape Coral
05.2015 - 06.2018
- Provided table service for up to over a hundred guests per shift, maintaining a 95% customer satisfaction rating
- Accurately processed payments and managed cash
- Optimize service quality by actively listening and responding to customer requests
- Accurately record orders on Square POS system and cash out customers after each meal
- Check back to ensure customers are satisfied with all food items
- Deliver meals to table promptly to ensure all food is served hot
- Accurately record and submit each guest's food order to the kitchen staff
- Checked on each table regularly to ensure order accuracy and customer satisfaction
- Collaborate with [barbacks and other team members] to keep facility clean, organized, and well stocked
- Closely follow all food safety and sanitation guidelines
Front Desk/Medical Records
21st Century Oncology/Florida Specialist in Urology/Premier Urology
Fort Myers
04.2025 - 02.2008
- Managed front desk operations by greeting patients, verifying insurance information, and scheduling appointments in a fast-paced medical office environment
- Organized and maintained electronic medical records using specialized software systems to ensure accuracy and compliance with HIPAA regulations
- Responded to patient inquiries and concerns with professionalism and empathy, ensuring exceptional customer service and patient satisfaction
- Assisted with administrative tasks such as billing, coding, and processing medical insurance claims to support the overall efficiency of the healthcare facility
Education
Diploma - All High School core classes
Mariner High School
Cape Coral, Florida08.2001
Skills
- Customer service
- Food handling and preparation
- Health and safety compliance
- Pos system operation
- Team collaboration
- ServSafe certification
- Menu memorization
- Food cost control strategies
- Fast-paced environment
- Reliability and punctuality
- Flexible schedule
Websites
References
References available upon request.
Timeline
Front Desk/Medical Records
21st Century Oncology/Florida Specialist in Urology/Premier Urology
04.2025 - 02.2008
Food Service Worker
Rosie's Breakfast cafe
09.2023 - Current
Server
Keke's Breakfast cafe
05.2015 - 06.2018
Diploma - All High School core classes
Mariner High School