Summary
Overview
Work History
Education
Skills
Timeline
Generic

NAKIA S. RODGERS

Milwaukee

Summary

Dynamic professional with a proven track record at Kohl's, excelling in customer service and problem-solving. Recognized for enhancing customer satisfaction through effective communication and attention to detail. Proficient in payment processing and adept at prioritizing tasks to achieve service goals, demonstrating reliability and a strong desire to help others.

Overview

21
21
years of professional experience

Work History

Risk Management Operations (Collections)

Kohl's
Menomonee Falls
10.2023 - Current
  • Identified needs of customers promptly and efficiently
  • Recognized by management for providing exceptional customer service
  • Provided excellent service and attention to customers
  • Prioritized and organized tasks to efficiently accomplish service goals
  • Completed day-to-day duties accurately and efficiently
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively
  • Collected on past-due accounts
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
  • Maintained updated knowledge through training

Patient Service Representative

Orthodontic Experts
Menomonee Falls
12.2022 - 10.2023
  • Overlook the cleanliness and maintenance of the front office and waiting area
  • Verify and update patient information
  • Greet all patients with a smile; making them feel welcome
  • Prep patient charts for next day appointments
  • Check-in new and existing patients; letting clinical staff know they have arrived
  • Review for bonding approvals
  • Assist with and collect all necessary patient information for new patients; patient registration form, medical history form and HIPPA privacy notice
  • Check-out patients, collect payments and schedule next appointment
  • Answer incoming calls from existing patients, medical professionals and potential new patients
  • Check if bondings are approved and active with insurance
  • Check future schedules in advance; filling in any open spots with bondings, adjustments and new patient consultations
  • Print end of day reports; balancing payments with report

Residential Retention Representative

Spectrum
Milwaukee
08.2020 - 12.2022
  • Listened and applied problem-solving skills to deescalate customer concerns; Maintaining a high level of professionalism, patience and efficiency to minimize a customer's dissatisfaction and increase customer loyalty
  • Answered high volume calls in a timely manner
  • Engaged callers, reinforcing the range and power of Spectrum's unique products and their value to generate sales; achieving monthly revenue and sales quotas
  • Provided exceptional service by promoting campaigns and saving plans to customers all over the country
  • Maintained customer's records by updating account information and verifying accuracy
  • Followed Spectrum's policies and procedures to accomplish all responsibilities and maintained confidentiality of customer information, including both personal and financial information

Receptionist

God's Little Lambs Christian Childcare
Milwaukee
03.2004 - 08.2020
  • Greeted, assisted and directed visitors in a courteous manner
  • Drafted documents and letters for parents and staff
  • Performed general clerical functions; distributed mail, packages and supplies, copied and faxed correspondence for the purpose of supporting site activities
  • Answered incoming calls regarding enrollment and daycare business in a professional manner
  • Checked, sorted and forwarded emails
  • Maintained inventory of supplies and materials for the purpose of ensuring items availability
  • Compiled financial data; payroll, attendance records and billing information for the purpose of preparing reports

Environmental Services Housekeeper

Froedtert Hospital
Milwaukee
09.2017 - 03.2020
  • Performed daily cleaning and sanitation of patient rooms, office spaces, clinical spaces and public areas
  • Performed cleaning in a manner that met or exceeded hospital cleaning standards as outlined in the department policies
  • Communicated needs of assigned areas to clinical/support staff, leaders and other housekeepers as needed
  • Ordered and re-stocked cleaning supplies as needed

Coach 2/Customer Service Representative

Qdoba Mexican Grill
Milwaukee
08.2015 - 08.2017
  • Greeted and made sure guests felt welcomed upon walking in the door
  • Delivered and set-up catering for Company and Corporate events and meetings
  • Created and monitored scheduling of crew members
  • Took necessary steps to meet customer needs and effectively resolved food or service issues; ensuring customer satisfaction
  • Followed up with employees regularly to ensure a safe, organized and smooth-running environment
  • Assisted other locations when needed
  • Balanced cash drawer after each shift
  • Trained, developed and coached team members during shift

Front Desk Receptionist/Administrative Assistant

Artisery Cleaning Company
Wauwatosa
04.2007 - 08.2015
  • Purchased and maintain office supply inventories; adhering to budgeting practices
  • Professionally answered high volume calls in a timely manner; screening, providing information and routing calls to appropriate person or department
  • Greeted visitors and scheduled appointments and meetings
  • Compiled, copied, sorted, and filed records of office activities, business transactions, and other activities
  • Typed and prepared correspondence for mail pick-up at the request of management
  • Sorted incoming and outgoing mail, distributing to appropriate person or department

Education

University of Phoenix -

University of Phoenix
Milwaukee, WI
05.2012

High School -

John Marshall High School
Milwaukee, WI
06.2004

Accountant

Southern New Hampshire University
Hooksett, NH

Skills

  • Ability to prioritize
  • Initiative
  • Implementation
  • Reliability
  • Punctuality
  • Desire to help others
  • Collaboration
  • Effectiveness
  • Microsoft Word
  • Microsoft PowerPoint
  • Microsoft Outlook
  • Google
  • Chrome
  • Organizational skills
  • Problem-solving abilities
  • Customer service skills
  • Active listening skills
  • Time management
  • Typing skills
  • Attention to detail
  • Banking experience
  • Written skills
  • Oral skills
  • Interpersonal skills
  • Clerical practices knowledge
  • Payment processing
  • Problem solving
  • Calm under pressure
  • Active listening

Timeline

Risk Management Operations (Collections)

Kohl's
10.2023 - Current

Patient Service Representative

Orthodontic Experts
12.2022 - 10.2023

Residential Retention Representative

Spectrum
08.2020 - 12.2022

Environmental Services Housekeeper

Froedtert Hospital
09.2017 - 03.2020

Coach 2/Customer Service Representative

Qdoba Mexican Grill
08.2015 - 08.2017

Front Desk Receptionist/Administrative Assistant

Artisery Cleaning Company
04.2007 - 08.2015

Receptionist

God's Little Lambs Christian Childcare
03.2004 - 08.2020

University of Phoenix -

University of Phoenix

High School -

John Marshall High School

Accountant

Southern New Hampshire University

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