Summary
Overview
Work History
Education
Skills
Quote
Timeline
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NAKIA TERRY

NAKIA TERRY

Chicago,IL

Summary

Dynamic leader and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Constantly seeking out ways to improve processes and eliminate waste, while creating and adding value and increasing revenue.

Overview

17
17
years of professional experience

Work History

Warehouse Associate

Amazon
09.2020 - 11.2022
  • Worked safely around moving machinery.
  • Prepared orders for shipment by systematically picking, packing and labeling merchandise.
  • Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
  • Cleaned and maintained warehouse in compliance with OSHA safety standards.
  • Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
  • Assembled orders and packed items for shipment, conveying orders to shipping personnel.
  • Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
  • Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.

Paratransit Driver

CDT National Express
01.2020 - 09.2020
  • Maintained full understanding of local roads and traffic patterns.
  • Worked different route every day based on changing passenger locations and destinations.
  • Transported elderly, disabled or otherwise limited passengers to doctors' offices and medical appointments.
  • Operated with safety and skill to avoid accidents and delays.
  • Maintained clean and neat shuttle for passenger comfort.
  • Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
  • Finalized daily logs on schedule to update internal records and uphold DOT requirements.
  • Accepted and processed fares.

LSC Chairwoman

Chicago Public Schools CPS
08.2013 - 06.2019
  • Implemented cost-saving measures to keep expenditures in line with the annual budget.
  • Assisted with quarterly and annual budgeting processes by preparing and analyzing financial data.
  • Developed and implemented plans to improve financial reporting, increasing data efficiency, transparency and accuracy.
  • Developed solid relationships with staff, community, and parents.
  • Worked effectively with a diverse team to accomplish objectives and meet long-term goals.
  • Maintained full compliance with legal, health, and safety regulations.
  • Updated files and keep records organized and secured.
  • Organized and presided over a monthly meeting with stakeholders while adhering to FOIA rules.

Assistant Manager

Chipotle
02.2011 - 09.2012
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Monitored security and handled incidents calmly.
  • Established and optimized schedules to keep coverage and service in line with forecasted demands.
  • Increased sales by driving operational efficiencies and building excellent customer rapport.

Catering Coordinator

Alonti Deli
03.2004 - 09.2006
  • Communicated with customers to review catering goals and budget, deliver quotes and proposals, schedule event and carry out catering needs as contracted.
  • Analyzed catering orders and liaised with staff to set up equipment, supplies and menus to meet client expectations.
  • Maintained extensive calendar of events and attended necessary event meetings and conference calls.
  • Planned, scheduled and oversaw tastings allowing interested parties and clients to sample popular menu items prior to making selections.
  • Handled incoming company phone calls, addressing customer needs, concerns and deadlines to promote retention and satisfaction.
  • Encouraged preparation of product according to recipe and in compliance with allergen and sanitation standards.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
  • Oversaw food preparation and monitored safety protocols.
  • Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
  • Verified prepared food met standards for quality and quantity before serving to customers.
  • Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.

Personal Shopper/Specialty Sales Associate

Marshall Fields
10.1999 - 02.2004
  • Maintained routine communication with clients to assess overall satisfaction, resolve complaints and promote new offerings.
  • Exceeded sales goals, increased revenue and facilitated sales.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Used consultative sales approach to understand and meet customer needs.
  • Contacted customers and prospects to generate new business to achieve company growth goals.
  • Identified prospect needs and developed appropriate responses along with information on suitable products and services.
  • Serviced existing accounts on regular basis to maximize revenue.
  • Conferred with existing and potential customers to assess requirements and propose optimal solutions.
  • Researched potential clients and markets to prepare for appointments.

Education

Associate of Applied Science - Supply Chain Management And Logistics

Olive Harvey
Chicago, IL
12.2023

Skills

  • Stocking and Replenishing
  • Environmentally Controlled Storage
  • Quantity Calculations
  • Lifting and Sorting
  • Product Verification
  • Product Signage and Labeling
  • Order Picking and Processing
  • Active Listening
  • Corrective Actions
  • Accuracy and Efficiency in Documentation
  • Health and Safety
  • Creative Solutions
  • Understanding of Lean Principles
  • Shipping and Receiving
  • Route Deliveries
  • Labeling and Boxing
  • Cash Register Operations
  • Work Assignments
  • Supply Chain Improvement
  • Goal-Setting and Prioritization
  • Inventory Tracking and Storage
  • Professional Relationships
  • Occupational Health and Safety
  • Inventory Replenishment
  • Verifying Shipments
  • Picking and Processing
  • Handheld Computer Device Software
  • Microsoft Outlook
  • Shelf Restocking
  • Critical Thinking
  • Spreadsheet Management
  • Efficient and Detail-Oriented
  • Project Team Collaboration
  • Quality and Reliability Objectives
  • Cost-Saving Methods

Quote

To raise new questions, new possibilities, to regard old problems from a new angle, requires creative imagination and marks real advance in science.
Albert Einstein

Timeline

Warehouse Associate

Amazon
09.2020 - 11.2022

Paratransit Driver

CDT National Express
01.2020 - 09.2020

LSC Chairwoman

Chicago Public Schools CPS
08.2013 - 06.2019

Assistant Manager

Chipotle
02.2011 - 09.2012

Catering Coordinator

Alonti Deli
03.2004 - 09.2006

Personal Shopper/Specialty Sales Associate

Marshall Fields
10.1999 - 02.2004

Associate of Applied Science - Supply Chain Management And Logistics

Olive Harvey

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NAKIA TERRY