Nakia Toles Carter

Adhere to specified timeframes to achieve customer satisfaction.

Utilized office equipment to ensure timely completion of tasks.

Generate labels for various shipping companies.

• Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
• Supervised operations staff and kept employees compliant with company policies and procedures.
• Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
• Led hiring, onboarding and training of new hires to fulfill business requirements.
• Set, enforced, and optimized internal policies to maintain responsiveness to demands.
• Trained new employees on proper protocols and customer service standards.

• Delivers efficient and courteous service to internal business partners and external customers concerning investigation and resolution of claims
• Receives and responds to inquiries as well as issues from members and providers regarding benefits, coverage, payment, coding and health service policies and procedures via telephone calls
• Requires instructions and education to members, providers and facilities on Meridian Health policies and procedures in a call center environment
• Researches and analyzes recurring trends, problems and complaints to determine the root cause concerning health insurance
• Conducts and investigates claims, interprets laws and regulations, renders insurance decisions from onset to closing
• Sends correspondence and complete actions to satisfy department of insurance and/ or state specific regulations
• Focuses on understanding the firm's service policies, systems, legal compliance regulations, products and services to aid while servicing clients
• Assists training department with new hire development by performing on the job training.

• Effectively addressed the needs and concerns of customers while adhering to S&P guidelines regarding authentication, disclosure and customer service
• Maintained loan plan request database; ensuring data is entered accurately and in a timely manner, as determined through facility processes
• Examined pertinent information to determine the accuracy of client requests and related paperwork
• Maintained and revised procedural lists, control records and coded schemes to process source data
• Supported and complied with all company policies, processes and procedures including the Compliance Program and the Code of Conduct
• Reviewed and resolved discrepancies in received data and performed data verification routines in accordance with company procedures
• Prepared, reviewed and ensured the timely delivery of all loan disclosures to clients in accordance with all governmental and investor requirements.

• Ensured timely and accurate information was provided to customers in a professional manner
• Responded to inquiries through phone, mail and email contact with customers
• Provided operational management and support at call center locations to ensure efficient and timely resolution of technical support issues
• Developed and implemented policies for the resolution of service related inquiries
• Provided answers to clients by identifying problems, researching answers and guiding clients through corrective steps
• Handled trouble tickets with support interventions for urgent issues
• Identified and escalated priority issues per client specifications
• Worked with coworkers and end-users to determine best course of action to resolve support tickets in a timely and satisfactory manner
• Trained fellow techs on proper support procedures, and performed quality control on active tickets to ensure adherence to policy.

• Worked closely with Store Managers, Assistant Store Managers, and Front End Managers to ensure the success of the restaurant
• Directed cashiers engaged in reconciling cash receipts, returns/exchange, closing procedures, and in performing services for customers
• Provided training/coaching, daily observations and monthly performance reviews for all cashiers, and some other department associates
• Handled large amount of cash/credit card transactions and related documents, maintained a cheerful, friendly attitude towards customers while correctly operating the cash register
• Addressed any customers concerns or complaints immediately and effectively with the help of management when needed
• Utilized reference sources, decision making, and empowering the team to collaborate and resolve problems within a complex systems environment
• Possessed a positive attitude, ability to work in a team, and a strong work ethic
• Enjoyed working in a fast-paced environment and possess a desire for personal and professional growth.

• Performed any combination of light cleaning duties to maintain area in a clean and orderly manner
• Demonstrated excellence in assigning duties to other staff and giving instructions regarding work methods and routines
• Inspected work performed to ensure that it meets specifications and established standards
• Investigated complaints regarding housekeeping service and equipment and took corrective action
• Responsible for reporting any maintenance deficiencies and handling guest's requests or complaints
• Tracked inventory for housekeeping department
• Inventory stock to ensure that supplies and equipment are available in adequate amounts
• Inspected and evaluate the physical condition of facilities to determine the type of work required
• Selected the most suitable cleaning materials for different types of linens, furniture, flooring, and surfaces
• Utilized effective organization and time management skills to ensure all work is done within time limitation.