Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nakia Towns

South Amboy,NJ

Summary

Proven track record in parcel delivery and customer service excellence, notably with FedEx, where I enhanced customer satisfaction through timely and accurate deliveries. Skilled in vehicle loading and maintaining safety awareness, I consistently operated in congested areas without incidents. My proactive communication and personalized service significantly strengthened client relationships.

Overview

8
8
years of professional experience

Work History

Driver

SeniorHomes
03.2024 - Current
  • Followed all relevant traffic laws and safety regulations.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Achieved safe driving records by consistently following traffic rules and regulations.
  • Delivered goods and products to customer on time and in excellent condition.

Delivery Driver

Amazon
05.2020 - Current
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Worked scheduled hours as required and took on available shifts during holidays and busy periods.
  • Managed customer inquiries and complaints in polite and professional manner.
  • Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
  • Verified accuracy of all deliveries against order forms.
  • Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
  • Maintained strong relationships with clients through proactive communication and personalized service.
  • Expedited deliveries to meet customer deadlines and requirements.
  • Communicated with dispatchers to stay informed of changes to routes and delivery schedules.

Mail Carrier

United Postal Service
07.2024 - 02.2025
  • Followed Postal Service policies and procedures to maintain integrity of mail and protect customer information.
  • Obtains signatures for package deliveries as proof of delivery to avoid discrepancies.
  • Responded to customer inquiries about delivery, forwarding and other postal services quickly to provide quality customer services.
  • Developed strong relationships with customers, providing exceptional service by addressing concerns promptly and professionally.

Delivery Driver

FedEx
02.2018 - 09.2020
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Operated vehicle safely in highly congested areas with no traffic violations.

Education

High School Diploma -

Newark Board of Education
Newark, NJ

Skills

  • Safety awareness
  • Parcel delivery
  • Vehicle loading
  • Package handling
  • Documentation & recordkeeping

Timeline

Mail Carrier

United Postal Service
07.2024 - 02.2025

Driver

SeniorHomes
03.2024 - Current

Delivery Driver

Amazon
05.2020 - Current

Delivery Driver

FedEx
02.2018 - 09.2020

High School Diploma -

Newark Board of Education

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