Summary
Overview
Work History
Education
Skills
Education and Training
Timeline
Generic

Nakia Underdue

Newark,DE

Summary

Patient-oriented Pharmacy Technician with extensive experience preparing, filling and labeling medications. Highly skilled at processing prescriptions and managing pharmacy inventory. Well-versed in interacting with patients to answer questions and provide status updates on

Technician bringing three years of experience in filling prescriptions with expert accuracy, building relationships with customers and promoting teamwork within pharmacy settings. Knowledgeable about regulatory guidelines and policies governing fraud, waste and abuse. Pharmacy technician offering three -year history of excellent customer service and precise prescription formulation. Versed in relevant regulations with dedication to ethical practices. Three Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.

Overview

22
22
years of professional experience

Work History

Collection Agent

Sallie Mae
03.2025 - Current
  • Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
  • Processed payments and applied to customer balances.
  • Maintained high volume of calls and met demands of busy and productive group.
  • Negotiated to collect balance in full.
  • Achieved successful debt collection results by utilizing negotiation skills and developing customized payment plans.
  • Provided exceptional customer service by empathizing with clients'' financial situations while working towards mutually beneficial solutions.
  • Exceeded monthly targets consistently as a result of strong negotiation skills combined with effective account management strategies.
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
  • Worked in call center environment handling manual and automatically dialed outbound calls.
  • Managed past due collection calls, skip tracing, outside collections agency coordination and litigation activities.
  • Complied with fair debt practices and regulatory guidelines and kept current with changing regulations.
  • Counseled debtors on payment options and arranged installment agreements.
  • Persistently reached out to customers with extremely past due accounts to recover lost revenue.
  • Streamlined the collections process for increased efficiency with detailed record-keeping and timely followups.
  • Maintained strict compliance with all federal, state, and company regulations during each step of the collections process.
  • Collaborated with various departments to ensure accurate billing information and resolve any discrepancies promptly.
  • Negotiated with account holders to devise repayment plans and minimize collections receivables.
  • Contributed to a positive team atmosphere by providing support, sharing knowledge, and participating in departmental initiatives.
  • Maximized revenue recovery through diligent research, verification of debtor information, and persistent contact efforts.
  • Recognized as a top performer within the team for consistently surpassing goals and maintaining high levels of client satisfaction.
  • Participated in ongoing training programs to stay current on industry trends, best practices, and regulatory changes.
  • Negotiated re-payment plans by identifying causes of delinquent payments to assist in recovery of debt and meet realistic timeframes.
  • Researched accounts and completed due diligence to resolve collection problems.
  • Worked with customer to create debt repayment plan based on current financial condition.
  • Listened to customers and negotiated solutions that met creditor and debtor needs.
  • Contacted customers to discuss past-due accounts and negotiated payment plans.
  • Processed debtor payments and updated accounts to reflect new balance.
  • Responded to customer inquiries and provided detailed account information.
  • Analyzed customer financial records to determine appropriate payment plan.
  • Maintained accurate records of customer accounts, payments and payment plans.
  • Entered client details and notes into system for interdepartmental access and review.
  • Developed and documented collection procedures and policies to comply with government regulations.

Key Holder

Dollar General
04.2024 - Current
  • Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
  • Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
  • Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
  • Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
  • Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
  • Assisted customers in locating specific items they were looking for quickly resulting in an increase of overall client satisfaction.
  • Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
  • Engaged with customers to build rapport and promote long-term loyalty for increased sales.
  • Handled difficult situations calmly under pressure resolving conflicts between both customers and staff in a professional manner.
  • Enhanced customer experience by providing exceptional service and addressing inquiries promptly.
  • Streamlined opening and closing procedures as integral member of store staff.
  • Increased store sales by creating visually appealing merchandise displays and product placements.
  • Trained and supervised new employees to apply best practices in customer service and store operations.
  • Developed and maintained strong relationships with customers and vendors to establish rapport and build trust.

Pharmacy Technician

Walmart
12.2023 - Current
  • Maintained daily inventory of pharmaceuticals and ensured proper storage conditions.
  • Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
  • Provided customer service to patients by answering questions about medications and health-related topics.
  • Managed filing of prescriptions, both electronically and manually.
  • Retrieved medication from shelves based on physician orders and delivered them to pharmacists for review.

Pharmacy Technician

CVS Pharmacy
02.2021 - 12.2023
  • Maintained daily inventory of pharmaceuticals and ensured proper storage conditions.
  • Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
  • Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
  • Provided customer service to patients by answering questions about medications and health-related topics.
  • Assisted pharmacists in compounding sterile products according to state regulations.
  • Managed filing of prescriptions, both electronically and manually.
  • Retrieved medication from shelves based on physician orders and delivered them to pharmacists for review.
  • Verified accuracy of medication labels before they were dispensed to customers.
  • Received payment from customers and processed credit card transactions when necessary.
  • Resolved customer complaints in a timely manner while maintaining professionalism at all times.
  • Collaborated with other healthcare professionals such as nurses or physicians regarding drug therapies or treatments for patients.

Cook

Royal Farms
09.2018 - 01.2021
  • Prepared meals according to recipes and menus, adjusted ingredients and cooking times accordingly.
  • Adhered to food safety standards when storing and preparing foods.
  • Cleaned kitchen equipment, surfaces, utensils and dishes.
  • Checked quality of ingredients before use in order to ensure freshness.

Cashier

Wendy's
07.2019 - 03.2020
  • Greeted customers and answered any questions they had about the store's products and services.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
  • Issued receipts, refunds, credits or change due to customers.

Customer Service Cashier

Taco Bell
05.2003 - 06.2012
  • Greeted customers and provided friendly customer service.
  • Operated cash registers to process payments for goods and services.
  • Balanced cash drawers at the end of each shift.
  • Processed credit card transactions accurately and efficiently.

Education

Some College (No Degree) - Pharmacy

Ultimate Medical Academy - Clearwater
Clearwater, FL

Certificate - Buddhist Studies

Professional Staffing
Wilmington DE
01-2001

High School Diploma -

Christiana High School
Newark, DE
06-1998

Skills

  • Drug Inventory Management
  • Workflow Optimization
  • Order Verification
  • Prescription Filling
  • Supply Restocking
  • Medication Dispensing
  • Insurance Billing
  • Insurance Verification
  • Drug Inventory Control
  • Regulatory Compliance
  • Staff Development
  • Billing support
  • Team Collaboration
  • Processing payments
  • Patient education and counseling
  • Verifying orders
  • Troubleshooting malfunctioning equipment
  • Problem-solving skills
  • Resolving customer issues
  • Point of sale systems proficiency
  • FDA Drug Safety Guidelines
  • Stocking shelves
  • Pharmaceutical Calculations
  • Pharmacy operations
  • Payment arrangement
  • Skip tracing
  • Collections processing
  • Account management
  • Repayment plan structuring

Education and Training

other,other,other

Timeline

Collection Agent

Sallie Mae
03.2025 - Current

Key Holder

Dollar General
04.2024 - Current

Pharmacy Technician

Walmart
12.2023 - Current

Pharmacy Technician

CVS Pharmacy
02.2021 - 12.2023

Cashier

Wendy's
07.2019 - 03.2020

Cook

Royal Farms
09.2018 - 01.2021

Customer Service Cashier

Taco Bell
05.2003 - 06.2012

Some College (No Degree) - Pharmacy

Ultimate Medical Academy - Clearwater

Certificate - Buddhist Studies

Professional Staffing

High School Diploma -

Christiana High School
Nakia Underdue