Nakia Williams- Buckhanan
Medical Clerical Jobs
Washington,DC
Summary
Dynamic Patient Registration Associate with a proven track record at MedStar Georgetown University Hospital, excelling in patient registration and electronic records management. Recognized for enhancing patient satisfaction through effective scheduling and team collaboration, while ensuring confidentiality and compliance with HIPAA regulations. Committed to fostering a positive work environment and improving operational efficiency.
Experienced with patient registration processes and administrative duties in healthcare settings. Utilizes organizational skills and attention to detail to maintain accurate records and improve patient flow. Knowledge of effective communication and collaboration in high-demand environments.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Patient Registration Associate
MedStar Georgetown University Hospital
06.2004 - Current
- Provided exceptional customer service, addressing patient concerns and inquiries promptly and professionally.
- Ensured accurate patient data collection by utilizing comprehensive intake forms and verifying information.
- Supported successful audits by maintaining thorough documentation of all registration activities in compliance with established guidelines.
- Assisted in training new Patient Registration Associates, sharing best practices and company protocols.
- Reduced wait times for patients through effective scheduling and coordination with medical staff.
- Collaborated with multidisciplinary teams to optimize communication and streamline workflows for improved patient satisfaction.
- Processed payments from patients for copays, deductibles, or other out-of-pocket expenses as required.
- Promoted a positive work environment fostering teamwork among fellow Patient Registration Associates resulting in improved staff morale.
- Demonstrated flexibility adapting quickly to changes in hospital policies or procedures relating to patient registration.
- Enhanced patient registration efficiency by streamlining processes and implementing electronic records management.
- Contributed to a welcoming atmosphere by maintaining clean, organized workspaces within the registration area.
- Managed high volumes of incoming calls, directing callers to appropriate departments while maintaining diplomacy and professionalism.
- Imaged and scanned patient and registration documentation into electronic patient records.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Medical Records Clerk
Georgetown University
08.2000 - 03.2004
- Ensured HIPAA compliance by adhering to strict confidentiality guidelines when handling sensitive patient information.
- Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
- Processed medical records requests from outside providers according to facility, state, and federal law.
- Scanned medical records in digital format for easy retrieval and accessibility.
- Maintained patient confidence by keeping patient records information confidential.
- Printed and photocopied documents to provide patients with copies of medical records.
- Maintained patient records systems by archiving, scaning and indexing important documents and files.
- Developed and maintained organized filing system for medical records to adhere to HIPAA regulations.
- Assisted in preparation of medical records to release to other medical facilities requesting for patient history and information.
- Supported medical staff by providing organized and accurate medical records.
- Responded to patient inquiries to provide information and details of medical records.
- Responded effectively to requests for medical records from legal representatives, insurance companies, and other authorized parties in a timely manner.
- Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers.
Education
Associate Degree - Medical Assistant
ACT COLLEGE
ARLINGTON,VA06-1999
High School Diploma -
Frank W. Ballou
Washington, DC06-1996
Skills
- Patient registration
- Electronic records management
- Scheduling coordination
- Medical terminology
- Team collaboration
- Patient confidentiality
- Professionalism and ethics
- Appointment scheduling
Certification
- Certified Nursing Assistant (CNA)
- Cetified Medical Assistant
Timeline
Patient Registration Associate
MedStar Georgetown University Hospital
06.2004 - Current
Medical Records Clerk
Georgetown University
08.2000 - 03.2004
Associate Degree - Medical Assistant
ACT COLLEGE
High School Diploma -
Frank W. Ballou
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