Nakiah Johnson

Demonstrated professionalism at all times while engaging with students, parents, colleagues, and administrators alike during daily duties.

Provided a positive environment for students during transportation, fostering respectful interactions and promoting good behavior.

Ensured proper bus equipment functionality through regular checks of lights, signals, mirrors, brakes, tires, and other essential components.

Assisted in maintaining bus cleanliness with regular sanitizing and disinfecting.

Performed pre-trip inspection and mechanical checks before scheduled run.

Followed schedules and routes to maintain timely arrivals and departures.

Obeyed DOT rules and regulations and local laws to maximize safety.

Transported students and teachers on school activity trips while exercising responsible
leadership.

Maintained order and discipline on the bus to prevent accidents or injuries.

Provided safe and reliable school bus transportation service on fixed routes.

Learned and followed school transportation procedures.

Used navigation equipment and two-way radio while remaining focused on safety.

Assisted passengers in evacuation of buses in case of emergency.

Performed routine bus maintenance and cleaning for ideal conditions.

Operated motorized ramps and lifts to assist special needs students.

Reported accidents and completed required reports.

Inspected vehicle tires, brakes, windshield wipers, lights and fluids to verify safe operation.

Enforced safety rules as students boarded and exited buses and crossed streets near bus stops.

Provided outstanding service to new and long-standing customers by attending closely to
concerns and developing solutions.

Delivered fast, friendly and knowledgeable service for routine questions and service complaints.

Addressed inquiries, resolved customer issues and managed customer relations.

Organized and prioritized tasks and activities and worked within strict timeframes and deadlines.

Trained new hires on products and services, best practices and protocols to reduce process
gaps.

Upheld quality control policies and procedures to increase customer satisfaction.

Assisted customers with making payments or establishing payment plans to bring accounts current

Operated multi-line phone system and online messaging system to communicate with
customers.

Promoted brand and marketing campaigns to create interest with customers.

Documented customer correspondence in CRM to track requests, problems and solutions.

Performed needs analysis and presented options based on findings to help customers make decisions.

Reviewed account and service histories to identify trends and resolve issues.

Used collateral material and documents to share information about services, products and
promotions.

Set up and operate machines and tools to create high-quality products.

Adhered to safety regulations when working with heavy equipment, confined spaces and hot
work.

Diagnosed and repaired machine malfunctions and problems to minimize downtime.

Inspected equipment regularly and performed preventive maintenance as appropriate.

Disassembled machinery to remove parts and make repairs.

Engaged in troubleshooting of machinery malfunctions through use of testing instruments and
observation of defective equipment, listening and visually analyzing for sources of problems.

Facilitated optimal efficiency in machinery with thorough cleaning, lubricating and adjustment
of components.