Summary
Overview
Work History
Skills
Timeline
Generic

Nakiah Troullier

Virginia Beach,VA

Summary

Motivated customer service specialist with over 6 years retail and sales experience in a fast-paced, team-based environment. Excellent communication skills with the ability to adapt and resolve customer objections and a passion to learn new skills.

Overview

11
11
years of professional experience

Work History

Sales Manager

Hall Nissan
10.2021 - Current
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Increased sales revenue by developing and implementing effective sales strategies.
  • Built long-lasting client relationships through excellent customer service and consistent followups.
  • Led a successful sales team by providing motivational coaching and performance-based incentives.

Finance Manager

Hall Nissan
03.2021 - 10.2021
  • Sell Back end products (VSC, GAP, maintenance plans, 4 in 1, Diamond Ceramic, etc)
  • process deals in a timely manner with still maintaining above a company average PVR.
  • Reviewed documentation and identified financial discrepancies where applicable.
  • Streamlined month-end close process.
  • Ensured compliance with local, state, federal tax regulations; timely filing of all required documents, mitigating potential penalties or fines.


Sales and Leasing Consultant

Hall Nissan
10.2020 - 03.2021
  • Increased sales volume by developing strong relationships with clients and consistently meeting or exceeding sales targets.
  • Build rapport and trust with every customer.
  • Provide excellent vehicle presentation to build value in the product that I was selling.



Assistant Branch Manager

Professional Financial Services
11.2019 - 10.2020
  • Supported the Branch Manager with daily tasks, ensuring smooth branch functioning and effective communication amongst team members.
  • Worked directly with dealers and reviewed customer applications to make lending decisions.
  • Responsible for collecting debt on delinquent accounts.
  • responsible for reviewing delinquent accounts and make repossession decisions / working with repo agencies to recover assets on delinquent accounts.


Assistant Branch Manager

North State Acceptance
12.2017 - 11.2019
  • Support the Branch Manager with daily tasks, ensuring smooth branch functioning and effective communication amongst team members.
  • worked with deals and reviewed applications to make lending decisions.
  • Responsible for collecting debt from delinquent customers.
  • Responsible for reviewing severely delinquent accounts and making repossession decisions/ working with repo companies to recover assets on delinquent accounts.

Sales and Leasing Consultant

Hall Nissan
05.2014 - 12.2017
  • Increased sales volume by developing strong relationships with clients and consistently meeting or exceeding sales targets.
  • Build rapport and trust with every customer.
  • Provide excellent vehicle presentation to build value in the product that I was selling.


Skills

  • Excellent customer service skills
  • Self-motivated
  • Have received bank compliance training
  • Able to read and understand a credit file
  • Creative problem solver
  • Cash handling and management
  • Experienced in CRM system operating
  • Strong client relations, resulting in repeat and referral business

Timeline

Sales Manager

Hall Nissan
10.2021 - Current

Finance Manager

Hall Nissan
03.2021 - 10.2021

Sales and Leasing Consultant

Hall Nissan
10.2020 - 03.2021

Assistant Branch Manager

Professional Financial Services
11.2019 - 10.2020

Assistant Branch Manager

North State Acceptance
12.2017 - 11.2019

Sales and Leasing Consultant

Hall Nissan
05.2014 - 12.2017

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Nakiah Troullier