Nakia L. Smith
FLINT,MI
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
Work History
Senior Supervisor of Credit Card
Huntington National BANK
Flint, Michigan
09.2020 - Current
- Assisting customer with banking needs
- Assist with escalated calls and empathize with enraged customers
- Objectively coach associates through complex and difficult issues
- Support team members with making crucial decisions.
Intern
Re-Connect My Life
FLINT, MI
09.2023 - 05.2024
- Participated in weekly case conferences to discuss strategies for helping clients achieve goals and objectives.
- Encouraged positive behavior changes through motivational interviewing techniques.
- Provided individual, family, and group counseling sessions to clients.
- Advised individuals regarding mental health issues, such as depression, anxiety, bipolar disorder.
- Monitored progress towards meeting established goals by utilizing evidence-based assessment tools.
- Conducted intake assessments and interviews with clients to determine their needs.
Customer Service Representative
HUNTING NATIONAL BANK
Flint, Michigan
03.2017 - 09.2020
- Assisting customer with banking needs
- Building rapport with customer while solving difficult situations
- Working effectively to maintain daily goals
- Ensuring all information is accurate and all supporting documentation is provided.
Education
Master of Arts - Counseling
Spring Arbor University
Spring Arbor, MI05.2024
Bachelor of Science - Criminal Justice
ITT Technical Institute
Flint, Michigan12.2010
Skills
- Microsoft Office
- Counseling techniques
- Behavioral Interventions
- Conflict Mediation
- Case Management
- Progress Reporting
- Academic advising
- Suicide Prevention
- Cultural Competency
Timeline
Intern
Re-Connect My Life
09.2023 - 05.2024
Senior Supervisor of Credit Card
Huntington National BANK
09.2020 - Current
Customer Service Representative
HUNTING NATIONAL BANK
03.2017 - 09.2020
Master of Arts - Counseling
Spring Arbor University
Bachelor of Science - Criminal Justice
ITT Technical Institute
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