Microsoft word
Nakia N. Gonzales
Clerk
Los Angeles,CA
Summary
Customer Experience Representative position with room for career growth. Brings relevant skills for position, focus on teamwork and dedication to quality. Ready for professional challenges and eager to work with established team. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
1
1
year of professional experience
1
1
Medical Office Specialist Certificate
1
1
year of post-secondary education
1
1
OSHA CERTIFIED
1
1
Blueprint II training
1
1
CPR certified
1
1
HIPAA
10
10
Volunteer experience
1
1
Language
Work History
Customer Service Representative/Front Desk Receptionist
SASSFA/ L.A. County Rio Hondo A.J.C.C
Sants Fe Springs, California
03.2022 - Current
- Screened visitors and calls to minimize disruption
- Coordinated activities for office with 2 Lobbies, 3 Resource/meeting rooms, 2 large computer labs and 2 major conference rooms
- Answered calls with a friendly and polite approach to ensure excellent customer service
- Delivered exceptional clerical support everyday, including scheduling appointments, transcribing notes
- Created and maintained new and returning client files
- Proficient use of Caljobs, SharePoint, excel, and outlook
- Completed check-in procedures using manual and computerized methods to expedite processes and promote customer satisfaction.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Responded proactively and positively to rapid change.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Medical Receptionist
Dr. Maria G. Preciado Chiropractic Care Center
East Los Angeles, CA
12.2020 - 07.2021
- Cleaned, sanitized office and equipment
- Knowledge and usage Extracorporeal Shock Wave Therapy
- Knowledge and usage of Traction machine
- Cash handling and writing receipts
- Coordinated activities for office with lobby and 8 treatment rooms to minimize disruption.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Monitored multiple databases to keep track of company inventory
- Delivered an exceptional level of service to each customer by listening to concerns and answering questions
- Paged the doctor using our system to ensure prompt connection with callers and patients in office
- Opened and closed office.
- Helped patients complete necessary medical forms and documentation.
- Managed multi-line phone system and pleasantly greeted patients. Facilitating timely communication and efficient operations.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Organized paperwork such as charts and reports for office and patient needs.
- Maintained current and accurate medical records for patients.
- Checked patient insurance, demographic and health history to keep information current.
- Referred and screened patients to make best use of resources, triage staff and serve community members.
- Completed and filed financial documentation for accounting purposes.
- Responded to correspondence from insurance companies to verify patient's coverage.
- Enhanced office productivity by handling high volume of callers per day.
Education
High School Diploma -
07.2020 - 01.2021
Certified - Medical Office Specialist
02.2020 - 01.2021
Medical Office Specialist Program
- Dean's List 3rd Semester 2020
- Awarded Perfect Attendance
Skills
- CPT, ICD-10-CM, HCPCS/Modifiers and Auditing
- Comprehensive knowledge of ICD-9 and ICD-10 Diagnostic and Procedural Coding, Current Procedural Terminology Coding, HCPCS Level II Coding and Coding Compliance
- Proficient in Microsoft Office Suite, Medisoft
- Experienced with a variety of Medical Practice Management Software, as well as Electronic Health Records
- Certificate of HIPAA rules
- Checked eligibility and benefit verification
- Checked each insurance payment for accuracy and compliance with contract discount
- Knowledge of Anatomy, Physiology and Medical Terminology
- Knowledge of insurance guidelines, including HMO/PPO, Medicare, and state Medicaid
- Obtained referrals and pre-authorizations as required for procedures
- Scheduled and confirmed appointments
- Greeted patients upon arrival and provided necessary paperwork or other information
- Assisted patients with re-scheduling appointments and other scheduling issues
- Responsible for assuring day sheet balances supported documented patient load, procedures, charges and diagnoses
- Customer Account Management
- Call Documentation
- Customer Data Confidentiality
- Customer Service and Assistance
- Courteous with Strong Service Mindset
- Visitor Management
- HIPAA Guidelines
- Data Entry Software
- Certified Medical Administrative Specialist
- Cleaning and Sterilizing
- Bookkeeping Support
- Front Desk Operations
- Office Supplies and Inventory
- Medical Recordkeeping
- Advising Patent
- Patient Health Information Access
- Checking Patient Details
Certification
- OSHA Certified
- HIPAA Certified
- CPR Certified
- Gain Wonderlic test proctor
- Blueprint I Training- Gold Star
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software
Microsoft outlook
Microsoft excel
Sharepoint
Timeline
Customer Service Representative/Front Desk Receptionist - SASSFA/ L.A. County Rio Hondo A.J.C.C
03.2022 - Current
Medical Receptionist - Dr. Maria G. Preciado Chiropractic Care Center
12.2020 - 07.2021
C4L Academy - High School Diploma,
07.2020 - 01.2021
United Education Institute- Huntington Park - Certified, Medical Office Specialist
02.2020 - 01.2021
OSHA Certified
HIPAA Certified
CPR Certified
Gain Wonderlic test procter
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