Summary
Overview
Work History
Skills
Timeline
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Nakida Scott

Jackson,MS

Summary

Dynamic and results-driven professional with experience at FedEx, excelling in package handling and safety compliance. Proven ability to enhance efficiency through effective sorting techniques and reduce damage rates. Strong team collaboration and heavy lifting skills, committed to maintaining a clean and safe work environment while ensuring timely shipping and receiving.

Overview

1
1
year of professional experience

Work History

Package Handler

FedEx
09.2024 - 07.2025
  • Followed safety regulations to maintain safe work environment.
  • Improved package handling efficiency by implementing proper sorting and organizing techniques.
  • Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
  • Reduced damage rates for packages through careful handling and adherence to safety protocols.
  • Sort packages by destination/delivery route, scan them to update tracking systems, and ensure proper routing.
  • Move packages on and off trailers, trucks, or aircraft—up to around 100 pounds—through lifting, pushing, pulling, and scanning.
  • Attend safety meetings and promptly report hazards or unsafe conditions.

Customer Service Representative

Uhaul Moving And Storage
06.2024 - 07.2025
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Greeting and assisting customers with U‑Haul products and services
  • Using U‑Scan smartphone-based technology to manage rentals and inventory
  • Moving and hooking up U‑Haul trucks and trailers
  • Cleaning and inspecting equipment on the lot (checking fluid levels, etc.)
  • Preparing rental invoices and processing returned equipment
  • Installing hitches and trailer wiring
  • Keeping the store tidy, restocking merchandise, maintaining filing and communication systems
  • Participating in ongoing training via U‑Haul University
  • Answer phone inquiries from active and prospective customers
  • Show storage units, explain rental terms, and prepare contracts
  • Ensure vacant units are clean, dry, secure, and ready for rent
  • Perform light property cleanup and minor repairs

Skills

  • Heavy lifting
  • Team collaboration
  • Warehouse safety
  • Package unloading
  • Loading and unloading
  • Workplace cleanliness
  • Sorting packages
  • Shipping and receiving
  • Maintaining equipment
  • Product packing
  • Order picking and processing
  • Freight handling
  • OSHA compliant

Timeline

Package Handler

FedEx
09.2024 - 07.2025

Customer Service Representative

Uhaul Moving And Storage
06.2024 - 07.2025
Nakida Scott