Nakida Taylor
Maple Heights,OH
Summary
Adept at fostering team collaboration and excelling in customer service, I significantly enhanced workplace efficiency and sanitation at UH Hospitals. My expertise in environmental sanitation and strong work ethic contributed to a 30% improvement in patient satisfaction scores. Skilled in conflict resolution and safety protocols, I effectively trained new staff, ensuring high standards of care and service.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
18
18
years of professional experience
Work History
EVS Housekeeper
UH Hospitals
08.2019 - Current
- Interacted with hospital staff, patients, and families to demonstrate good customer service techniques.
- Cleaned and disinfected patient exam rooms, surgery suites, and common areas to promote sanitary treatment and services environment.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Trained new employees on departmental procedures and provided assistance in finding cleaning supplies.
- Wore necessary personal protective equipment to minimize risks from hazardous materials, biohazards, and other harmful substances.
- Maintained open lines of communication with supervisors and colleagues, fostering teamwork and ensuring efficient department operations.
- Emptied trash cans and recycling bins to promote clean, sanitary environment, and reduce odors and debris.
Home Health Aide
A1 Health Care Services
08.2007 - 08.2018
- Interacted with hospital staff, patients, and families to demonstrate good customer service techniques.
- Cleaned and disinfected patient exam rooms, surgery suites, and common areas to promote sanitary treatment and services environment.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Trained new employees on departmental procedures and provided assistance in finding cleaning supplies.
- Wore necessary personal protective equipment to minimize risks from hazardous materials, biohazards, and other harmful substances.
- Maintained open lines of communication with supervisors and colleagues, fostering teamwork and ensuring efficient department operations.
- Emptied trash cans and recycling bins to promote clean, sanitary environment, and reduce odors and debris.
Customer Service Associate Cashier
Shell Truenorth Gas Station
05.2019 - 04.2020
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Contributed to store''s sales goals by actively promoting special offers, rewards programs, and additional products or services.
- Worked flexible schedule and extra shifts to meet business needs.
- Handled cash and credit transactions accurately, ensuring proper balance at the end of each shift.
- Answered questions about store policies and addressed customer concerns.
- Trained new employees in cashier procedures and company policies, promoting a consistent customer experience across all team members.
- Mentored new team members on POS system operation, customer service strategies, and sales goals.
- Managed high-volume customer traffic during peak hours while maintaining efficiency and accuracy in transactions.
- Learned duties for various positions and provided backup at key times.
- Developed strong rapport with regular customers through friendly interactions and personalized service.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
Cross-functional Team Member
Old Carolina BBQ
11.2018 - 05.2019
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Maintained productive, efficient approach to all tasks.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Operated register to process payments and collect cash payment for order totals.
- Worked different stations to provide optimal coverage and meet production goals.
- Addressed and resolved customer complaints in polite and professional manner.
- Assisted with inventory counts and stocking of merchandise.
- Assisted customers in selecting merchandise best suited to needs.
- Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.
- Provided exceptional support to colleagues by sharing knowledge, offering assistance, and fostering teamwork.
- Maintained strict adherence to company policies and procedures while sustaining high-quality work standards under pressure.
- Managed multiple projects simultaneously by prioritizing tasks effectively and adjusting workload as necessary to meet deadlines.
- Fostered positive work environment, leading by example and offering support to team members as needed.
- Maintained clean and orderly store environment, ensuring pleasant shopping experience for customers.
Education
Culinary
Cuyahoga Community College
Cleveland, OHBusiness Administration And Management
East Technical High School
2439 E 55th Cleveland, OH 4410405.2000
Skills
- Restroom cleaning
- Sanitation protocols
- Maintaining inventory
- Dusting surfaces
- Trash removal
- Safety procedures
- Chemical handling
- Infection control
- Team collaboration
- Room preparation
- Customer service
- Problem-solving
- Attention to detail
- Workplace safety compliance
- Conflict resolution
- Schedule and task management
- Strong work ethic
- Communication and interpersonal skills
- Checklists and recordkeeping
- New employee training
- Decision-making
- Safety standards and protocols
- Productivity and time management
- Environmental sanitation
Timeline
EVS Housekeeper
UH Hospitals
08.2019 - Current
Customer Service Associate Cashier
Shell Truenorth Gas Station
05.2019 - 04.2020
Cross-functional Team Member
Old Carolina BBQ
11.2018 - 05.2019
Home Health Aide
A1 Health Care Services
08.2007 - 08.2018
Culinary
Cuyahoga Community College
Business Administration And Management
East Technical High School
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