Summary
Overview
Work History
Education
Skills
Timeline
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Nakiecea Walker

McKinney,TX

Summary

I am a motivated professional with background supporting patient medical needs by verifying insurance, scheduling appointments, and organizing documents. Forward-thinking and resourceful with good interpersonal skills, strong attention to detail and upbeat mentality. Advanced abilities in healthcare billing and scheduling software. Im also a dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.

Overview

11
11
years of professional experience

Work History

Healthcare Customer Service Representative

United Healthcare
Saint Joseph, MO
03.2024 - Current
  • Updated reference materials with Medicare, Medicaid and third-party payer requirements, guidelines, policies and list of accepted insurance plans.
  • Responded to member questions regarding plan benefits and provisions.
  • Provided guidance and support to customers regarding billing issues and payment plans.
  • Guided patients through the completion of consent and other required medical forms.
  • Collected payments from patients and entered them into the billing system accurately.

Customer Service Representative

Assurant
Albany, Oregon
03.2022 - 01.2024
  • I assist customers with filing insurance claims on their mobile devices
  • Provide excellent customer service, de-escalate angry customers, met QA standards.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Technical Support

Verizon Wireless
12.2018 - 01.2022
  • My responsibilities were to manage, maintain, and repair IT systems
  • They also included diagnosing and repairing faults, resolving network issues, and installing and configuring hardware and software.

Retention Specialist

DISH Network
07.2016 - 12.2018
  • Design and implement customer retention strategies to increase loyalty and retain business
  • Analyze customer feedback, negotiate with customers, implement retention strategies, and compile reports for sales managers.

Customer Service Representative

Chime Solutions
01.2014 - 05.2016
  • Help customers with complaints and questions, give customers information about products and services, take orders, and process returns.

Education

High School Diploma -

John Horn High School
Mesquite, TX
06.2013

Skills

  • Communication skills
  • Professionalism
  • Punctuality
  • Fast learner
  • Leadership skills
  • Listening skills
  • Typing
  • De-escalation techniques
  • Strong interpersonal skills
  • Appointment scheduling
  • Data entry proficiency

Timeline

Healthcare Customer Service Representative

United Healthcare
03.2024 - Current

Customer Service Representative

Assurant
03.2022 - 01.2024

Technical Support

Verizon Wireless
12.2018 - 01.2022

Retention Specialist

DISH Network
07.2016 - 12.2018

Customer Service Representative

Chime Solutions
01.2014 - 05.2016

High School Diploma -

John Horn High School

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Nakiecea Walker