Summary
Overview
Work History
Education
Skills
Timeline
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NAKIESHA SULLIVAN

BROWNSBURG,IN

Summary

High energy, knowledgeable transportation professional with 6 years of operations fleet management experience. Accomplished in maintaining strong customer relations, compliance and quality. Organized Transportation Manager competent in Transportation Industry. Highly talented in efficiency planning, cost reduction and budget control. Outstanding problem-solving and critical thinking skills. Serves as point-of-contact for all transportation-related inquiries and issues.

Overview

7
7
years of professional experience

Work History

Driver Manager

TMC Transportation
01.2021 - Current
  • Coordinate driver dispatch to accomplish daily delivery requirements.
  • Coordinate with drivers to organize timely pickup and delivery.
  • Increase customer satisfaction by addressing concerns promptly and providing regular updates on delivery status.
  • Maintain accurate records of driver hours, vehicle maintenance, and fuel costs for thorough fleet management.
  • Create contingency plans for unforeseen delays or changes in route conditions, minimizing disruptions to scheduled deliveries.
  • Monitor compliance with DOT regulations and maintained necessary documentation for audits and inspections.
  • Address equipment breakdowns promptly by coordinating with repair shops and maintaining a database of trusted vendors.
  • Counsel drivers on violations of company policy or service standards to improve performance.
  • Implement efficient scheduling system that allow drivers to better balance their work-life commitments while meeting company objectives.
  • Reduce accidents and safety incidents through rigorous monitoring of driver behavior and adherence to safety protocols.
  • Develop and maintain long-term, positive relationships with assigned drivers to enhance morale and productivity.
  • Evaluate driver performance regularly using a combination of objective metrics and direct observation, providing constructive feedback to support professional growth.
  • Analyze key performance indicators regularly to identify areas for improvement within the transportation department.
  • Identify process breakdowns and developed improvement plans to resolve.
  • Train new staff on job duties, company policies, and safety procedures for rapid onboarding.

Logistics Sales Represetative

TMC Transportation
06.2018 - 01.2021
  • Managed a diverse portfolio of clients, ensuring that each received tailored solutions aligned with their specific requirements.
  • Pursued existing and potential customers by phone, email and text message to generate leads and close sales.
  • Used consultative sales approach to understand and meet customer needs.
  • Serviced existing accounts on regular basis to maximize revenue.
  • Helped customers navigate choices between services with support for questions such as terms, pricing, and availability.
  • Created customized logistics solutions tailored to specific client needs while maintaining a focus on cost efficiency and timely delivery.
  • Provided ongoing support for clients throughout the shipment process, including notification of any changes or delays in transit times as needed.
  • Prepared pricing agreements and contracts to close sales.
  • Increased customer satisfaction by addressing and resolving issues promptly and efficiently.
  • Used CRM software to record customer interactions and track general sales activities for review and follow-up.
  • Cultivated a positive work environment that fostered teamwork, collaboration, and productivity among colleagues.
  • Mentored junior team members in best practices for negotiating rates, building relationships with carriers, and providing exceptional customer service.
  • Continuously sought opportunities for professional development through industry trainings, workshops, and webinars.

Carrier Sales Representative/Account Manager

J B Hunt Transport
07.2017 - 06.2018
  • Negotiated rates with carriers for cost-effective solutions, resulting in improved profitability.
  • Coordinated transportation schedules to ensure timely deliveries and meet client expectations.
  • Established strong relationships with carriers by maintaining open communication and regularly providing updates on shipments.
  • Conducted regular performance evaluations of carriers to ensure adherence to quality standards and contractual obligations.
  • Enhanced company reputation by providing exceptional service to both customers and carriers alike.
  • Increased customer satisfaction by addressing and resolving carrier issues promptly and efficiently.
  • Collaborated with team members to develop innovative strategies for expanding the company''s carrier network.
  • Effectively managed high volume of inbound and outbound calls, ensuring timely responses to customer inquiries.
  • Improved operational efficiency by streamlining processes for carrier selection and rate negotiation.
  • Cultivated a positive work environment that fostered teamwork, collaboration, and productivity among colleagues
  • Collaborated with sales team to identify potential upsell opportunities and expand client base.
  • Developed comprehensive knowledge of industry regulations and guidelines, ensuring compliance in all transactions.

Education

No Degree - Business Administration And Management

Earlham College
Richmond, IN

Skills

  • Problem Resolution
  • Conflict Management
  • Relationship building
  • Communication
  • Preventive Maintenance
  • Route Planning
  • Profit Maximization Techniques
  • Expense Tracking
  • Operational Efficiency
  • MS Office Suite
  • Safety Monitoring
  • Fleet Management
  • Employee Management
  • Delivery Schedule Oversight
  • Operations and Logistics
  • Training and Education

Timeline

Driver Manager

TMC Transportation
01.2021 - Current

Logistics Sales Represetative

TMC Transportation
06.2018 - 01.2021

Carrier Sales Representative/Account Manager

J B Hunt Transport
07.2017 - 06.2018

No Degree - Business Administration And Management

Earlham College

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NAKIESHA SULLIVAN