Na’Kiesha Woods
Antioch,CA
Summary
Dynamic property management professional with a proven ability to oversee multiple properties while ensuring operational efficiency and tenant satisfaction. Expertise in leveraging strong communication and organizational skills to manage maintenance, leasing, and financial responsibilities effectively. Demonstrated success in conflict resolution and maintaining high occupancy rates, along with a reputation for fostering team collaboration and adapting to evolving demands. Committed to pursuing challenging opportunities that promote professional growth and advancement within the industry.
Overview
26
26
years of professional experience
Work History
Operations Manager
Waste Management
05.2023 - Current
- Analyzed operational workflows to identify inefficiencies and recommend process improvements.
- Supported compliance with environmental regulations through accurate documentation and reporting.
- Implemented data tracking systems to monitor operational performance and streamline reporting processes.
- Conducted regular audits of operations to ensure adherence to safety protocols and quality standards.
- Oversaw day-to-day operations, delegating tasks appropriately to ensure smooth workflow and timely completion of projects.
- Successfully managed multiple projects simultaneously while adhering to deadlines and budget constraints.
- Promoted a culture of accountability within the department by setting clear expectations for performance and holding team members responsible for achieving results.
- Utilized advanced analytical skills in order to resolve complex operational issues effectively.
- Analyzed data to identify trends and make informed decisions, driving continuous improvement in operations.
Senior Property Manager
Mercy Housing
05.2020 - 05.2023
- Responsible for ensuring the efficient operation of a multi-family 128-unit residential development
- Provide day to day supervision to a staff of 5 employees
- Provide coaching and smart goals to improve performance issues
- Prepare and submit weekly and monthly reports for submission to the property supervisor
- Develop and manage the property’s budget, ensuring financial goals are met, expenses are controlled and rent collections are on target
- Prepared and delivered legal documents
- Resolved escalated resident concerns
- Facilitated training and development for all staff members
- Oversaw daily operations of multiple residential properties, ensuring compliance with regulations and standards.
- Conducted regular property inspections to identify maintenance needs and enforce safety protocols.
- Coordinated with legal counsel to resolve complex tenant disputes, protecting property owner interests.
- Conducted regular property inspections to ensure compliance with safety regulations and company standards.
- Completed regular performance evaluations of on-site staff members, identifying areas for growth or improvement as needed.
- Managed budgetary planning and financial reporting for multiple properties, maintaining fiscal responsibility.
Housing Specialist
Contra Costa County Housing Authority
09.2018 - 03.2020
- Conducted housing eligibility assessments and determined program qualifications for applicants.
- Assisted clients in navigating housing application processes and resources available through various programs.
- Maintained accurate records of client interactions and housing placements using electronic case management systems.
- Collaborated with community organizations to connect clients with supportive services and housing opportunities.
- Facilitated workshops on tenant rights, responsibilities, and available housing assistance programs for community members.
- Monitored compliance with federal, state, and local housing regulations to ensure program integrity and effectiveness.
- Provided training and guidance to new staff on best practices in client engagement and case management procedures.
- Maintained accurate records of client interactions, ensuring confidentiality and efficient case management.
- Reviewed documentation and input data into computer system to complete eligibility process, re-certifications and tenant move-outs.
- Calculated tenant rent amounts to prepare leases and contracts.
Senior Retail Manager
MAC Cosmetics
02.2000 - 09.2018
- Managed 12 retail artist. 1 assistant manager, and 2 leads
- Scheduled and forward planned to ensure fiscal year goal was achieved
- Assisted in training and development of all staff
- Motivated and directed team toward achievement of departmental and organizational goals
- Recruited and screened for open positions
- Monitored employees time and attendance, disciplined when necessary
- Processed weekly payroll
- Provided coaching and counseling to improve and resolve performance issues
- Initiated and participated in daily/weekly audits to ensure data integrity
- Created and maintained personnel files
- Compiled sales and customer service data requirements into reports and analyzed results
- Established performance metrics to evaluate staff effectiveness and drive accountability within the team.
- Fostered a culture of continuous improvement through regular feedback sessions and coaching for team members.
- Recruited top talent for key positions in the organization, building a high-performing team capable of delivering exceptional results consistently.
- Oversaw visual merchandising efforts, creating appealing displays that showcased products effectively and drove sales growth.
- Increased store revenue by implementing effective sales strategies and training staff on customer engagement techniques.
- Developed and implemented training programs to enhance staff performance and customer service quality.
Education
Contra Costa College
Skills
- PROFICIENT IN WINDOWS XP, MICROSOFT OFFICE APPLICATIONS, ADOBE, ASPECT SCHEDULING SYSTEMS, HRIS, CRM SOFTWARE, RING CENTRAL
Summary of Qualifications
- Ability to communicate effectively both orally and in writing
- Strong leadership skills, proven experience in team management, setting clear expectations and developing effective solutions
- Organized, highly motivated and detail oriented
- Proven track record in driving performance and exceeding performance standards
- Excels in analyzing and adjusting work procedures for maximum efficiency
- Works efficiently and effectively, both independently and as a team player to ensure goals are met
Timeline
Operations Manager
Waste Management
05.2023 - Current
Senior Property Manager
Mercy Housing
05.2020 - 05.2023
Housing Specialist
Contra Costa County Housing Authority
09.2018 - 03.2020
Senior Retail Manager
MAC Cosmetics
02.2000 - 09.2018
Contra Costa College