Nakilah Edwards
Allentown,PA
Summary
Dedicated healthcare professional with experience in behavioral health and patient observation. Delivers patient-centered care while ensuring safety and confidentiality in clinical environments. Expertise in therapeutic communication and de-escalation, enhancing patient satisfaction and support for diverse populations. Collaborates with interdisciplinary teams to foster positive experiences for patients and families.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Behavioral Health Technician
Attain Aba
Allentown, PA
05.2024 - Current
- Delivered direct care and supervision to patients with mental health and behavioral disorders, enhancing their well-being in a clinical setting.
- De-escalated crisis situations using therapeutic communication and intervention techniques.
- Monitored patient behavior, mood, and safety, reporting significant changes to the BCBA.
- Supported implementation of individualized treatment plans, contributing to patient progress under the direction of the BCBA.
- Supported patients with daily living activities, including hygiene, meals, and structured routines.
- Ensured a safe and therapeutic environment by following facility protocols and safety procedures.
- Collaborated with multidisciplinary teams to support patient care and treatment goals
- Maintained accurate and timely documentation of patient activities, progress, and incidents.
- Led engaging group activities to promote social interaction among patients in a clinical setting. and encouraged patient participation .
- Provided emotional support to clients and patients dealing with difficult situations.
- Maintained confidentiality and compliance with HIPAA and healthcare regulations
- Enforced rules and regulations pertaining to client and patient care while maintaining a safe environment.
Direct Support Professional
Nest In Place
Allentown, PA
06.2025 - 04.2026
- Provided direct care and support to individuals with intellectual and developmental disabilities in a structured care setting.
- Executed individualized service plans (ISPs) and behavioral support strategies to enhance patient well-being.
- Assisted with activities of daily living (ADLs), including bathing, dressing, feeding, and mobility support
- Utilized therapeutic communication and de-escalation strategies to manage challenging behaviors.
- Monitored physical and behavioral health status, reporting changes promptly to nursing or supervisory staff.
- Administered medications or assisted with medication reminders in accordance with training and state guidelines.
- Documented patient care, behaviors, and daily activities accurately and promptly to support quality care.
- Ensured a safe and supportive environment by following infection control, safety protocols, and crisis prevention techniques
- Coordinated with interdisciplinary teams to ensure continuity of care and achieve positive patient outcomes.
- Facilitated community integration activities, appointments, and transportation.
- Maintained compliance with HIPAA and organizational policies regarding patient rights and confidentiality.
Patient observation assistant
ST Lukes
Allentown, PA
06.2024 - 07.2025
- Provided continuous 1 on 1 observation of patients at risk for self-harm, falls, or medical instability in a hospital setting.
- Monitored patient behavior, mental status, and physical condition, promptly reporting changes to nursing staff.
- Ensured patient safety by diligently following hospital protocols, reinforcing suicide precautions and fall prevention measures.
- Ensured a safe environment by removing hazards and maintaining clear visibility of assigned patients at all times.
- Documented observations, behaviors, and interventions accurately in accordance with facility guidelines.
- Employed therapeutic communication techniques to effectively support, redirect, and de-escalate patients, enhancing their emotional well-being.
- Coordinated with nurses and interdisciplinary team members to implement individualized patient care plans, ensuring tailored support for each patient.
- Assisted with basic patient care needs such as hygiene, repositioning, and mobility support under nursing supervision.
- Responded promptly to emergencies and followed established procedures for escalation and assistance.
- Maintained strict patient confidentiality in compliance with HIPAA and hospital policies.
Education
Willam Allen High School
Allentown, PASkills
- Treatment plan implementation
- Patient positioning and mobility assistance
- Infection control and standard precautions
- Safety observation (1 on 1 monitoring, fall prevention)
- Basic life support (BLS) and CPR
- Behavioral health support and crisis intervention
- Excellent verbal and written communication
- Active listening and problem-solving
- Conflict resolution and de-escalation
- Customer-focused service and support
- Building rapport with diverse populations
- Handling complaints professionally and efficiently
- Maintaining a calm and professional demeanor under pressure
- Positive reinforcement
- Active listening
- Report writing
- De-escalation strategies
- Team collaboration
- Conflict resolution
- Data entry
- Patient documentation
- Emotional support
Certification
- CPR
Timeline
Direct Support Professional
Nest In Place
06.2025 - 04.2026
Patient observation assistant
ST Lukes
06.2024 - 07.2025
Behavioral Health Technician
Attain Aba
05.2024 - Current
Willam Allen High School