Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nakilah Walker Jones

5105 N 4Th St Philadelphia ,PA 19120

Summary

Strong background in customer service with a focus on collaboration and teamwork. Ability to improve customer satisfaction through great communication and efficient multitasking in high-pressure situations.

Overview

4
4
years of professional experience

Work History

General Cleaner

The School District of Philadelphia
440 N Broad St Philadelphia , PA
07.2024 - Current

Provided assistance with event setup and cleanup activities as requested,

Emptied trash receptacles and disposed of waste in designated areas, Assisted with special projects related to general cleaning duties, Sanitized countertops and other surfaces using appropriate cleaners and disinfectants, Maintained janitorial equipment in proper working order, Observed all safety precautions while performing tasks such as operating machinery or using hazardous chemicals.

Retail Sales Associate

Primark
1033 Market St Philadelphia , PA
08.2022 - 06.2024

Demonstrated product features to customers, Handled customer complaints in a professional manner, Completed transactions in an efficient manner while providing excellent customer service, Assisted in training new employees on proper use of equipment and safety protocols,Provided product information and answered customer questions, Collaborated with team members to achieve sales targets and contribute to a positive work environment.

Sales Associate

Shake Shack
105 S 12Th St Philadelphia , PA
04.2022 - 08.2022

Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies, Performed cashier duties such as taking orders, collecting payments and providing change,Organized dining room tables with condiments, napkins and other necessities prior to seating guests.Provided excellent customer service to maintain a positive atmosphere for guests.

Assistant Manager

Dunkin' Donuts
5401 N 5Th St Philadelphia , PA
03.2021 - 11.2021

Performed cashier duties such as taking orders, collecting payments and providing change, Followed all safety guidelines while operating equipment such as slicers, fryers and ovens,Resolved customer complaints in a professional manner,Assisted management team with inventory counts of food products and beverage supplies.

Education

Community College of Philadelphia
1700 Spring Garden St Philadelphia Pa 19130
08-2024

La Salle University
1900 W Olney Ave Philadelphia Pa 19141
08-2023

High School Diploma -

Vaux Big Picture High School
2300 Master St Philadelphia PA
06-2023

Skills

  • Customer satisfaction strategies
  • Verbal and written communication skills
  • Multitasking in fast-paced environments
  • Accuracy in data processing
  • Collaborative teamwork
  • Customer service excellence

Timeline

General Cleaner

The School District of Philadelphia
07.2024 - Current

Retail Sales Associate

Primark
08.2022 - 06.2024

Sales Associate

Shake Shack
04.2022 - 08.2022

Assistant Manager

Dunkin' Donuts
03.2021 - 11.2021

Community College of Philadelphia

La Salle University

High School Diploma -

Vaux Big Picture High School
Nakilah Walker Jones
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