NAKILYA WILLIAMS
Jacksonville,US
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
9
9
years of professional experience
1
1
Certification
Work History
CUSTOMER SOLUTIONS SPECIALIST
Ally financial
Jacksonville, Florida
07.2022 - Current
- Resolved customer complaints in a timely manner, ensuring customer satisfaction.
- Coordinated with other departments to ensure accurate and timely delivery of solutions.
- Gathered information from customers regarding their needs and preferences in order to provide tailored solutions.
- Processed customer adjustments to maintain financial accounts.
- Read from scripts to promote uniformity and consistency in communications.
- Referred unresolved customer grievances to designated departments for further investigation.
COLLECTIONS SPECIALIST
NCB Management Services
Jacksonville, Florida
07.2020 - 06.2022
- Negotiated with customers to reach payment agreements.
- Negotiated payment arrangements with customers to ensure timely resolution of delinquent accounts.
- Resolved disputes between customers and creditors quickly and efficiently through effective communication skills.
- Generated detailed reports summarizing account activity, delinquency trends, collection results.
COLLECTIONS SPECIALIST
Professional Debt mediation
Jacksonville, Florida
01.2020 - 07.2020
- Negotiated with customers to reach payment agreements.
- Demonstrated strong customer service skills while communicating with customers regarding payment arrangements.
- Negotiated payment arrangements with customers to ensure timely resolution of delinquent accounts.
- Performed skip tracing activities to locate debtors and verify contact information.
- Monitored outstanding account balances and determined need for further collections action.
LEAD TEACHER
LadyBird Academy
Winter Spring, Florida
05.2016 - 11.2018
- Established positive relationships with parents by engaging them in their child's education.
- Followed licensing guidelines and company standards to optimize daily care of children.
- Created and maintained a positive learning environment for all students, including those with special needs.
- Engaged parents or guardians by connecting via phone or e-mail.
- Utilized effective classroom management techniques to maintain order in the classroom.
- Developed strategies to effectively manage classroom behavior, promote positive learning environment and ensure student safety.
Education
ASSOCIATE IN ARTS (A.A.) -
Valencia College
12.2018
HIGH SCHOOL DIPLOMA -
Oakleaf High School
Orange Park, Florida05.2014
Skills
- Electronic Systems
- Document and Records Management
- Customer Account Management
- Effective communication
- Payment processing
- Regulatory compliance
- Risk assessment
- Claims processing
- Conflict resolution
- CRM
- Customer consultation and support
Certification
- 6-20 All Lines Adjuster
- Medical Coding and Billing
Timeline
CUSTOMER SOLUTIONS SPECIALIST
Ally financial
07.2022 - Current
COLLECTIONS SPECIALIST
NCB Management Services
07.2020 - 06.2022
COLLECTIONS SPECIALIST
Professional Debt mediation
01.2020 - 07.2020
LEAD TEACHER
LadyBird Academy
05.2016 - 11.2018
ASSOCIATE IN ARTS (A.A.) -
Valencia College
HIGH SCHOOL DIPLOMA -
Oakleaf High School
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