Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nakima Joyce

Brooklyn,N.Y.

Summary

Analytical professional with work experience seeking a challenging position to contribute meaningfully to an organization\'s growth and objectives.

Overview

20
20
years of professional experience

Work History

Shift Supervisor

Starbucks, Inc.
04.2010 - Current
  • As a Starbucks Shift Supervisor, I assist the store manager in executing store operations during scheduled shifts
  • As a team leader, I deploy partners and delegate tasks to create the Starbucks Experience for our customers by providing legendary customer service with prompt service, quality beverages and products, and maintaining a clean and comfortable store environment
  • I am responsible for modeling and acting in accordance with Starbucks guiding principles

Client Service Professional

H&R Block, Inc.
12.2013 - 04.2016
  • Liaison between clients and Tax Professionals; greet clients warmly; ascertain level of tax preparation required and pair to Tax Professional to provide a positive client experience;
  • Successfully resolve client complaints (in person and via telephone); reach out to clients to make and reschedule appointments;
  • Take payment information; prepare daily receivable reports; prepare bank deposits; provide clients with current promotions, its differences and the value of each
  • Seasonal

Assistant Manager

Footlocker Inc.
01.2005 - 08.2009
  • Assigned to oversee sales team with goals and quotas; trained employees;
  • Implemented marketing and community events to drive sales success;
  • Prepared reports on sales and goals; accurate inventory control produced successful audits;
  • Persuaded dishonest people not to shoplift
  • Lead

Education

Kingsborough Community College - Accounting

Kingsborough Community College
Brooklyn, NY
05.2006

Borough Manhattan Community College - Accounting

Borough Manhattan Community College
New York, NY
01.2006

Skills

  • Point of sale touch screen software
  • Microsoft Word
  • Microsoft Excel
  • Kronos
  • Copiers
  • Scanners
  • Oral communication
  • Organization skills
  • Interpersonal skills
  • Leadership

Timeline

Client Service Professional

H&R Block, Inc.
12.2013 - 04.2016

Shift Supervisor

Starbucks, Inc.
04.2010 - Current

Assistant Manager

Footlocker Inc.
01.2005 - 08.2009

Kingsborough Community College - Accounting

Kingsborough Community College

Borough Manhattan Community College - Accounting

Borough Manhattan Community College

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Nakima Joyce