Nakisa R. Rice
Saint Louis,MO
Summary
Customer care professional with proven history of enhancing customer satisfaction and addressing inquiries efficiently. Focused on team collaboration and achieving positive outcomes, adaptable to changing needs. Skilled in communication and conflict resolution.
Overview
16
16
years of professional experience
Work History
Customer Care Representative
Right Now Services
St. Louis, MO
08.2011 - Current
- Coordinated scheduling of work orders for plumbing and HVAC staff, improving workflow and service delivery.
- Managed mobile app to execute targeted marketing strategies, increasing user engagement and customer outreach.
- Monitored compliance with HR policies and business conduct standards, promoting a workplace culture centered on accountability and integrity.
- Addressed customer inquiries by employing effective communication and problem-solving techniques.
- Documented call information and resolutions in internal database, facilitating quick access to customer interactions and support history.
Front End Customer Service Associate
Walmart
St. Louis, MO
07.2024 - 01.2025
- Provided exceptional customer service by promptly addressing inquiries and resolving issues to enhance customer satisfaction.
- Enhanced customer experience by maintaining store aesthetics and ensuring merchandise displays were well-organized.
- Promoted teamwork to improve service efficiency and customer satisfaction. among team members to optimize service processes.
- Executed cash register management to maintain transaction accuracy and uphold financial integrity.
Assistant Baker
K Bakes
Saint Louis, MO
02.2010 - 08.2010
- Managed baking equipment operation, producing consistent high-quality bread and pastries.
- Oversaw inventory management to maintain optimal ingredient stock levels.
- Facilitated team collaboration to efficiently achieve daily production goals.
- Ensured operational efficiency by consistently arriving on time and prepared for daily responsibilities.
Education
Medical Administrative Assistant - Medical Administrative Assistant
Ultimate Medical Academy
Clearwater, FL01-2027
Skills
- Customer Service
- Customer Support Knowledge
- Client support
- Customer Account Management
- Inbound customer service
- Problem Resolution
- Transaction Processing
- Data entry
- MS Office
- Computers
- Detail-Oriented
- Meets Deadlines
- Problem Solving
- Quick Learner
- Customer relations
Interests
Clarinet, Poetry, Technology
Timeline
Front End Customer Service Associate
Walmart
07.2024 - 01.2025
Customer Care Representative
Right Now Services
08.2011 - Current
Assistant Baker
K Bakes
02.2010 - 08.2010
Medical Administrative Assistant - Medical Administrative Assistant
Ultimate Medical Academy