Nakisha Anderson
Memphis,TN
Summary
Adept at enhancing customer satisfaction and streamlining patient care at Regional Hospital, I leveraged skills in Remote Desktop Support and effective communication to resolve technical issues and build trust with patients. My role as a Desktop Administrator/Certified Medical Assistant saw improved operational efficiencies, demonstrating a keen ability to blend technical expertise with compassionate patient interaction.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Desktop Administrator/Certified Medical Assistant
Regional Hospital
Memphis, TN
04.2022 - 03.2024
- Improved end-user satisfaction with prompt and effective resolution of technical issues through remote desktop support tools.
- Served as a subject matter expert on desktop administration topics, providing guidance and mentorship to junior team members.
- Troubleshot various technical issues dealing with printers, network and phone systems.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Performed medical records management, including filing, organizing and scanning documents.
- Checked patient insurance, demographic, and health history to keep information current.
- Maintained current and accurate medical records for patients.
- Managed multi-line phone system and pleasantly greeted patients.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
Lead
FedEx
Memphis, TN
05.2019 - 02.2022
- Boosted lead generation with targeted content creation and distribution across multiple channels.
- Established a consistent brand voice across all touchpoints, enhancing overall recognition in target markets.
- Enhanced customer engagement through the development of personalized email marketing campaigns.
- Onboarded new team members and coached personnel in marketing tasks.
- Collaborated with cross-functional teams to develop and implement market research strategies.
- Managed campaigns for various clients that consistently exceeded sales goals.
- Tracked key performance indicators to measure success of campaigns.
Education
Associate of Science - Medical
Concord Career College
Memphis, TN07.2023
Skills
- Active Directory Management
- System Security
- Remote Desktop Support
- Help Desk Support
- Backup and recovery
- Patient Scheduling
- Customer Service
- Medical terminology knowledge
- Direct Patient Care
- Data Entry
- Phlebotomy
- Reliable team player
- CPR
- Medical Procedures
- Patient Assessments
- Laboratory Specimen Collection
- Patient Flow Management
- Time Management
- Project Planning
- Client Relationship Building
- Complaint Handling
- Call center experience
- Creative solutions
- Customer Satisfaction Surveys
Certification
- CMA - Certified Medical Assistant
- CCMA - Certified Clinical Medical Assistant
Timeline
Desktop Administrator/Certified Medical Assistant
Regional Hospital
04.2022 - 03.2024
Lead
FedEx
05.2019 - 02.2022
Associate of Science - Medical
Concord Career College