Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nakisha Charity

Killeen

Summary

Dynamic professional with strong leadership and management skills, previously at Daybreak Communities, enhancing resident satisfaction through strategic program development. Proven ability in budgeting and financial management, coupled with excellent communication skills, driving successful team collaboration and fostering a compassionate environment for seniors. Committed to delivering high-quality services and improving overall quality of life.

Professional care manager with strong background in healthcare management and patient care. Skilled in team collaboration, conflict resolution, and strategic planning to drive optimal outcomes. Reliable and adaptable with focus on developing comprehensive care plans and improving service quality. Known for effective communication, empathy, and leadership in dynamic environments.

Overview

16
16
years of professional experience

Work History

Clerk

Internal Revenue Service, IRS
08.2024 - 01.2025
  • Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
  • Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
  • Improved customer satisfaction by promptly answering inquiries and providing accurate information.
  • Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
  • Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
  • Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
  • Maintained filing system and organized customer documents for easy retrieval of information.
  • Maintained a professional atmosphere within the office setting through effective communication skills and polished presentation abilities.
  • Boosted departmental collaboration by coordinating schedules and facilitating communication between teams.
  • Streamlined meeting logistics, coordinating schedules and preparing meeting materials to enhance focus and productivity.
  • Reviewed files, records and other documents to obtain information to respond to requests.
  • Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.

CNA

Temple VA Hospital
08.2023 - 07.2024
  • Assisted patients with daily living activities, promoting independence and dignity.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Enhanced patient satisfaction by providing compassionate and attentive care.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
  • Provided emotional support for patients during challenging times, fostering a positive healing environment.
  • Cared for residents in assisted living facility and delivered high-quality support to meet needs.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Conducted routine safety checks on equipment, promptly reporting any malfunctions or safety concerns to appropriate personnel.
  • Collaborated with interdisciplinary healthcare teams to develop and implement individualized care plans for patients.

Host Home Provider

Daybreak Communties
06.2015 - 11.2022
  • Organized recreational activities tailored to individual interests leading to improved mental health outcomes for clients.
  • Facilitated strong relationships between clients and their natural support networks contributing to long-term stability.
  • Improved client communication skills through consistent modeling and reinforcement strategies.
  • Implemented evidence-based practices leading to better quality of life indicators among the host home population.
  • Assisted clients with daily living tasks, promoting their independence and overall wellbeing.
  • Administered medication as prescribed by physicians, ensuring proper dosage and adherence to schedules.
  • Managed household budgets and expenses for clients'' homes while maintaining financial responsibility.
  • Implemented positive behavior management techniques effectively reducing instances of challenging behaviors among clients.
  • Collaborated with healthcare professionals to ensure clients received appropriate medical care and support services.
  • Provided transportation for clients to appointments, social events, and community activities, fostering social engagement and inclusion.
  • Participate in community events and outreach activities to promote the senior center and increase participation levels.
  • Oversee daily operations of the senior center, including program development, budget management.
  • Scheduled daily and weekly care hours for client caseload.
  • Conduct regular assessments and evaluations to ensure the effectiveness of programs and services.

Activity Coordinator

Luvida Memory Care
02.2013 - 11.2014
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Oversee daily operations of seniors, including scheduling activities, managing staff, and ensuring a safe and welcoming environment for all participants.
  • Provided guidance and instruction to staff and volunteers to ensure high-quality service delivery to seniors.
  • Successfully put into effect new programs and services for senior residents.
  • Maintained and ordered supplies for activities.
  • Developed customized activity plans for diverse groups, ensuring inclusivity and accessibility for all participants.
  • Coordinated special events like holiday parties or themed days that fostered a sense of community among participants.
  • Increased volunteer retention by providing thorough training, consistent support, and recognition of efforts.
  • Evaluated program effectiveness through regular feedback sessions, making necessary adjustments to enhance future experiences.
  • Coordinated, planned, developed and implemented activities designed to enrich lives of assisted living residents.

Residential Manager

Daybreak Communties
01.2009 - 03.2010
  • Oversaw daily operations within the facility, ensuring that all tasks were completed accurately and on time.
  • Coordinated staff schedules efficiently, ensuring adequate coverage for all shifts while minimizing overtime expenses.
  • Evaluated employee performance regularly, identifying areas for improvement and developing targeted action plans accordingly.
  • Improved resident satisfaction by addressing concerns and implementing necessary changes in residential programs.
  • Oversee daily operations of the home, including program development, budget management, and staff supervision
  • Plan and coordinate a variety of recreational, educational, and social activities for senior citizens
  • Collaborate with community organizations and local businesses to provide resources and services for seniors
  • Conduct regular assessments and evaluations to ensure the effectiveness of programs and services
  • Manage a team of staff members and volunteers, providing guidance and support as needed
  • Develop and implement strategic plans to enhance the overall quality of services offered at the senior center
  • Maintain accurate records and reports to track program outcomes and participant feedback
  • Participate in community events and outreach activities to promote the senior center and increase participation levels.

Education

Bachelor of Business Administration And Management - Human Resources Management

Southern New Hampshire University
Hooksett, NH
05-2028

High School Diploma -

Newport Pacific High
Scranton, PA
05-1996

Skills

  • Strong leadership and management skills
  • Excellent communication and interpersonal abilities
  • Proficient in budgeting and financial management
  • Knowledge of senior center programming and services
  • Experience in staff supervision and training
  • Ability to develop and implement strategic plans
  • Excellent organizational and time management skills
  • Strong problem-solving and decision-making abilities
  • Knowledge of regulatory requirements and compliance
  • Compassion and empathy

Timeline

Clerk

Internal Revenue Service, IRS
08.2024 - 01.2025

CNA

Temple VA Hospital
08.2023 - 07.2024

Host Home Provider

Daybreak Communties
06.2015 - 11.2022

Activity Coordinator

Luvida Memory Care
02.2013 - 11.2014

Residential Manager

Daybreak Communties
01.2009 - 03.2010

Bachelor of Business Administration And Management - Human Resources Management

Southern New Hampshire University

High School Diploma -

Newport Pacific High

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