Summary
Overview
Work History
Education
Skills
Timeline
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Nakisha Davis

Marietta,GA.

Summary

Goal-oriented manager with distinguished experience in Management and proven leadership abilities. I'm an articulate communicator and effective trainer skilled in achieving organizational goals, with strategic and analytical approach to solving problems, bringing in customers and accomplishing profit targets. Talented in identifying and capitalizing on emerging market trends and revenue opportunities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent.

Overview

21
21
years of professional experience

Work History

E-Commerce Operations Manager

Pull-A
06.2015 - Current


  • Optimized e-commerce fulfillment strategy to minimize costs while maximizing profits and customer satisfaction.
  • Helped find leading online retailers and platforms to connect with consumers.
  • Developed and executed e-commerce positioning, values, tone of voice and design elements to bring value and convenience to customers.
  • Incorporated e-commerce objectives in social media platform management.
  • Established and maintained balanced and accurate e-commerce budget to execute on initiatives with proper funding and enrich customer experience.
  • Resolved problems with high-profile customers to maintain relationships and increase return customer base.
  • Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement. As well as assisted with a new onboard process for all new hires and instructed biweekly training classes
  • Daily and on-going coordination with our marketing team and VOC (Voice of Customer) team for performance reporting, customer service tickets and online reviews from our customers
  • Provides coaching and mentoring to less experienced call center personnel and provides performance appraisals



Store Manager

Leslie’s Pool
04.2009 - 06.2015
  • Responsible for recruiting, selection and placement process of store personnel to ensure optimum quality and quantity of manpower
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Drives the human Resources components in the store relative to performance evaluations, terminations and personnel administration
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.

Asst. Manager

It’s Fashion
06.2006 - 04.2009


  • Managing operational processes to comply with the companies standards and policies
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Mentored team members to enhance professional development and accountability in workplace.

Store Manager

Gymboree
04.2002 - 06.2006
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
  • Trained new employees on proper protocols and customer service standards.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.

Education

Preparatory Diploma -

Marietta High School
Marietta, GA.

Skills

  • Inventory Control Processes
  • Customer Needs Assessments
  • Sales Support
  • Customer Engagement
  • Consumer Electronics
  • Financial Tracking
  • Competitor Review
  • Team Management
  • Compliance Requirements

Timeline

E-Commerce Operations Manager

Pull-A
06.2015 - Current

Store Manager

Leslie’s Pool
04.2009 - 06.2015

Asst. Manager

It’s Fashion
06.2006 - 04.2009

Store Manager

Gymboree
04.2002 - 06.2006

Preparatory Diploma -

Marietta High School

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Nakisha Davis