NAKISHA HENRY-WILSON
Yeadon,PA
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Proven track record of building customer relationships and successfully closing sales. Committed to delivering exceptional customer service and exceeding company goals.
Overview
9
9
years of professional experience
Work History
Customer Account Manager
Comcast Business
11.2022 - Current
- Asked relevant questions to assist customers with selecting needed or requested products and services.
- Pitched products and services to potential customers, securing new deals and sales opportunities..
- Implemented upselling techniques to increase revenue and move product.
- Contacted customers after sales process to drive ongoing customer satisfaction and resolve issues and complaints.
- Set up appointments with interested customers according to schedule availability.
- Made an average of 70 outbound and inbound calls per day.
- Delivered scripted sales talks to customers reached via manual and automatic dialing systems.
Retention Representative
Connect America
08.2018 - 10.2022
- Retain existing customers by providing competitive pricing and delivering exceptional service
- Took on average 50 inbound calls per day.
- Educate customers on use of products, service offerings, billing, charges, and product features
- Analyze customer feedback to implement customer retention strategies to retain clientele
- Fulfill needs of existing customers to save accounts at risk of cancellation
- Exceed weekly and monthly quotas set forth by management
- Integral role in training new hires
Business Sales Representative
Comcast Business
12.2017 - 07.2018
- Generated sales by identifying needs of potential and existing customers
- Provided potential customers with product knowledge, benefits, and rates
- Answered incoming calls, greeted customers, and addressed customer inquiries
- Input customer data and maintained multiple databases ensuring information was accurate and up to date
- Informed customers of promotions to increase sales productivity and volume.
- Selected correct products based on customer needs, product specifications and applicable regulations.
Solution Specialist
Verizon Wireless | King of Prussia, PA
04.2015 - 10.2017
- Educated customers on products and new services
- Diagnosed and resolved customer’s technical issues
- Retained loyal customers by resolving issues promptly and upholding company standards
- Maximized sales opportunities by identifying customer needs and improving product knowledge
- Scheduled appointments for further services.
- Recommended new products and services to customers.
Education
BBA - Business Administration
Neumann University
Aston, PA12.2014
BS - Marketing
Neumann University
Aston, PA12.2014
Skills
- Client Interactions
- Customer Service and Assistance
- Prospecting and Cold Calling
- Outstanding Interpersonal Skills
- Order Entry
- Client Satisfaction
- Professional Relationships
- Call Center Customer Service
- Persuasive Negotiations
- B2B Sales
Timeline
Customer Account Manager
Comcast Business
11.2022 - Current
Retention Representative
Connect America
08.2018 - 10.2022
Business Sales Representative
Comcast Business
12.2017 - 07.2018
Solution Specialist
Verizon Wireless | King of Prussia, PA
04.2015 - 10.2017
BBA - Business Administration
Neumann University
BS - Marketing
Neumann University