Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Nakisha Jones

Wadley,GA

Summary

Experienced Office Manager and administration professional with 15 years of experience in overseeing wide variety of essential functions in bustling business. Analytical in optimizing productivity, efficiency and service quality across various offices within diverse environments. Highly organized with strengths in prioritizing tasks and managing deadlines. Dedicated student interested in applying excellent communication and interpersonal skills . Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

26
26
years of professional experience
1
1
Certification

Work History

Associate Analyst

Amazon Fulfilment Center
Appling, GA
08.2021 - Current
  • Prepare research and data for projects daily
  • Supervise quality of incoming products to meet customers' needs.
  • Participated in regular meetings with management to assess and address issues and identify and implement improvements.
  • Conducted workplace compliance training to reduce liability risks.
  • Utilized knowledge of data modeling and statistical analysis to note trends and draw conclusions.
  • Analyzed complex data sets to identify patterns and relationships in the data.

Self-employed

Personal Care Assistant
Wadley
12.2010 - 02.2017
  • Respected the rights of each individual client while maintaining confidentiality of all personal information.
  • Administer accurate tube feedings and medications
  • Constructed a compassionate and positive relationship with the client.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Drove clients to shop for groceries, attend doctor appointments and run errands.
  • Monitored health and well-being of clients and reported significant health changes.

Front Office Manager

Holiday Inn
Augusta, GA
02.1998 - 04.2009
  • Resolved all guest billings disputes
  • Controlled room rates and rate structure
  • Handled account receivables, money transactions.
  • Resolved customer complaints promptly and efficiently while maintaining a professional demeanor at all times.
  • Delegated work to staff, setting priorities and goals.
  • Assigned work and monitored performance of project personnel.
  • Mediated conflicts between employees and facilitated effective resolutions to disputes.
  • Monitored front desk operations on a regular basis to identify areas for improvement or corrective action.
  • Recruited, trained and developed administrative team to support corporate growth and objectives.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.

Education

Associate of Applied Science - Computer Networking

Oconee Fall Line Technical College
12.2020

Associate of Applied Science - CyberSecurity

Oconee Fall Line Technical College
Sandersville, GA
12-2020

Skills

  • Microsoft Office
  • Information Security
  • TCP/IP
  • LAN
  • Customer Service
  • Data Entry
  • Administrative Support
  • Network Support
  • System Administration
  • Operating Systems
  • Software Trouble Shooting
  • Computer Networking
  • Help Desk
  • Technical Support
  • Network Administration
  • Desktop Support
  • Quality Assurance
  • Shipping and Receiving
  • File Management
  • Human Resources Support

Certification

CompTIA

Timeline

Associate Analyst

Amazon Fulfilment Center
08.2021 - Current

Self-employed

Personal Care Assistant
12.2010 - 02.2017

Front Office Manager

Holiday Inn
02.1998 - 04.2009

Associate of Applied Science - Computer Networking

Oconee Fall Line Technical College

Associate of Applied Science - CyberSecurity

Oconee Fall Line Technical College

Similar Profiles

CREATE PROFILE
Nakisha Jones