NAKISHA M BOOKER
HUMBLE,USA
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
23
23
years of professional experience
1
1
Certification
Work History
CEO
KA Express Trucking
10.2023 - Current
- Achieved company growth by implementing strategic plans and streamlining operations.
- Managed partnerships and strategic business relationships by negotiating contract terms and handling conflicts.
- Developed key operational initiatives to drive and maintain substantial business growth.
- Enhanced brand reputation with effective marketing campaigns and public relations efforts.
- Established new revenue streams by identifying market opportunities and launching innovative products or services.
- Fostered strong relationships with industry partners to expand business opportunities.
- Achieved remarkable year-over-year revenue growth through strategic product diversification and market analysis.
EKG Technician/ Phlebotomist
Doctor Winnie King
05.2019 - 09.2023
- Scheduled patients for testing and conducted follow up calls to confirm and answer questions.
- Enhanced patient care by accurately performing EKG tests and ensuring comfort throughout procedure.
- Streamlined EKG test scheduling process, ensuring minimal disruption to patient flow and maximizing department efficiency.
- Monitored patient activity during stress test to record data.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Reduced contamination risks by strictly adhering to infection control protocols and maintaining a clean work environment.
- Stocked phlebotomy cart or carrier with appropriate supplies.
Phlebotomist
Next Health
04.2018 - 04.2019
- I worked as a traveling Phlebotomist/Telemetry Monitor Tech/ MA at variety facilitates obtaining blood and other samples for medical testing, scheduling patients and verifying insurance etc.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Reduced contamination risks by strictly adhering to infection control protocols and maintaining a clean work environment.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.
- Assembled tourniquets, needles, and blood collection devices to prepare work trays.
- Packaged and shipped specimens to central lab daily.
- Enhanced patient care by accurately performing EKG testing and analyzing results.
- Adhered to cleaning protocol for EKG machine, Holter cables and accessories to provide safe environment.
- Monitored patient activity during stress test to record data.
- Educated patients on testing and preparation steps prior to procedure.
- Assisted in the identification of abnormal heart conditions by recognizing irregularities in patient''s heart rhythms during EKG readings.
Community Liaison
Quality Care Home Care
04.2016 - 04.2018
- I perform several job duties at this job by booking and assigning the staff with work in hospital and home settings, verifying insurance, assisting with the billing and coding, answering the phones, faxing and making copies, maintaining employers and patient’s charts, organizing and attending health fairs
- Served as a liaison between different departments internally ensuring maximum efficiency in addressing community needs.
- Collaborated with marketing team members to develop promotional materials highlighting successes achieved through partnerships within the organization''s network.
- Assisted in onboarding new hires, facilitating a smooth transition into their roles and supporting employee retention efforts.
- Increased client satisfaction by maintaining thorough knowledge of client needs and matching suitable candidates for open positions.
- Worked closely with other departments within the organization to address workforce planning needs effectively.
- Managed a database of qualified candidates, ensuring accuracy and up-to-date information to expedite the hiring process.
Home Health Provider
Dukes
11.2013 - 03.2016
- To assist patient with daily active needs not limited including exercise, lab work etc.
- Administered medications as prescribed by physicians, ensuring proper dosage and timely administration.
- Reduced hospital readmissions for patients by closely monitoring vital signs and medication adherence.
- Collaborated with healthcare team members to develop individualized care plans, addressing specific patient needs and preferences.
- Monitored blood glucose levels regularly for diabetic clients to maintain optimum health conditions.
- Provided emotional support for patients and their families, easing the transition to home-based care.
- Coordinated medical appointments for patients, providing transportation when needed and facilitating communication between healthcare providers.
- Assisted elderly clients with daily living activities, promoting independence and dignity in their homes.
- Assisted patients with mobility challenges using appropriate transfer techniques to prevent injuries.
- Educated clients on proper nutrition, exercise, and self-care habits for improved health outcomes.
- Improved client wellbeing by engaging them in social activities such as conversation, games, or outings when appropriate.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Provided assistance to clients by handling household cleaning duties, managing schedules, and transporting to and from medical appointments.
- Completed household management tasks for clients within private home settings.
- Performed wound care treatments and monitored healing progress for optimal recovery results.
- Enhanced patient satisfaction by providing compassionate and personalized home care services.
Dispatcher
AK Express
10.2007 - 10.2013
- Answered telephones, faxed and received copies and invoices and dispatched drivers loads and calculated payloads
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Answered phone calls and responded to customer emails.
- Monitored vehicle locations to coordinate timely arrivals.
- Scheduled and organized delivery routes.
- Coordinated with drivers to facilitate efficient delivery routes and timely deliveries.
Unit Secretary
Methodist Hospital
08.2005 - 10.2008
- Managed incoming calls and directed to appropriate department.
- Contributed to positive patient experiences by greeting visitors, providing directions, and addressing inquiries professionally.
- Supported hospital compliance efforts by adhering to privacy policies and HIPAA regulations when handling sensitive patient information.
- Assisted with the training and onboarding of new unit secretaries, sharing expertise and best practices to ensure their success in the role.
- Demonstrated flexibility in adjusting work hours to meet fluctuating demands of the unit, ensuring coverage during both peak times and staff shortages.
- Scheduled appointments and maintained department master calendar to facilitate efficient patient flow.
- Maintained current and accurate medical records for patients.
- Transcribed doctors' medication orders, lab test requests, and care plans.
- Ensured accuracy of medical documentation by meticulously transcribing physician orders and verifying information with nursing staff as needed.
Monitor Tech/Unit Secretary
Texas Specialty Hospital
08.2003 - 10.2006
- Transcribed doctors’ orders and patients heart rhythms
- Promoted a positive work environment through active collaboration with peers, supervisors, and other healthcare professionals within the facility.
- Optimized response times during emergencies by promptly notifying appropriate staff members about concerning cardiac events or trends observed in monitoring data.
- Facilitated smooth transitions in patient care by accurately reporting pertinent information during shift hand-offs between Monitor Technician colleagues.
- Supported effective decision-making by providing real-time updates on significant rhythm changes to healthcare providers.
- Enhanced patient safety by consistently monitoring vital signs and interpreting EKG data.
- Assisted in the training of new Monitor Technicians, promoting a cohesive team environment and efficient workflow.
Unit Secretary/Monitor Tech/PCA
Triumph Hospital
03.2002 - 08.2005
- I worked on various units doing patient care, answered the phones and transcribed doctors’ orders and monitored patients heart rhythms
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Performed various administrative tasks by filing, copying and faxing documents.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Maintained updated knowledge on cardiac arrhythmias, contributing to better patient care and monitoring outcomes.
- Managed multiple telemetry systems simultaneously, maintaining attention to detail and high-quality care for all monitored patients.
Education
Certified Nurse Assistant Certificate - Nurse Aide
Health And Safety Institute
Houston, TX02-1999
Phlebotomy Certificate - Phlebotomist
American Medical Institute
Houston TX ACLS/ECG - Cardiac Monitor
American Heart Association
Houston, TXCertification
- Certified CEO, KA EXPRESS -
Timeline
CEO
KA Express Trucking
10.2023 - Current
EKG Technician/ Phlebotomist
Doctor Winnie King
05.2019 - 09.2023
Phlebotomist
Next Health
04.2018 - 04.2019
Community Liaison
Quality Care Home Care
04.2016 - 04.2018
Home Health Provider
Dukes
11.2013 - 03.2016
Dispatcher
AK Express
10.2007 - 10.2013
Unit Secretary
Methodist Hospital
08.2005 - 10.2008
Monitor Tech/Unit Secretary
Texas Specialty Hospital
08.2003 - 10.2006
Unit Secretary/Monitor Tech/PCA
Triumph Hospital
03.2002 - 08.2005
Certified Nurse Assistant Certificate - Nurse Aide
Health And Safety Institute
Phlebotomy Certificate - Phlebotomist
American Medical Institute
ACLS/ECG - Cardiac Monitor
American Heart Association
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