Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Nakita Brooks

Ypsilanti,MI

Summary

Looking for part or full time work in pharmacy or medical office.

My expertise in insurance billing and empathetic patient support.

Offering strong foundation in customer service and teamwork, eager to learn and excel in pharmaceutical environment. Brings ability to quickly grasp pharmaceutical concepts and apply precise data entry skills. Ready to use and develop attention to detail and communication skills.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Travel Pharmacy Technician

Polaris Pharmacy
10.2022 - 11.2024
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Maximized pharmacy efficiency through effective communication with staff members and adherence to procedures.
  • Maintained proper drug storage procedures, registries, and records for controlled drugs.
  • Ensured patient safety by strictly following drug storage guidelines, including proper temperature and light exposure control.
  • Maintained clean and organized work environment, adhering to health and safety standards.
  • Resolved third-party billing, computer system and customer service issues.
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.

Patient Service Representative

Packard Health
10.2021 - 03.2022
  • Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
  • Verified insurance eligibility and coverage for patients.
  • Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
  • Filed and maintained patient records in accordance with HIPAA regulations.
  • Provided exceptional customer service to patients, answering questions and addressing concerns.
  • Managed patient registration process, confirming data accuracy and completeness.
  • Facilitated patient registration by accurately entering demographic and insurance information into electronic health record systems.
  • Entered patient demographic and insurance data into electronic medical record system.
  • Took copayments and compiled daily financial records.
  • Balanced deposits and credit card payments each day.
  • Answered incoming calls, scheduled appointments and filed medical records.
  • Verified patient insurance eligibility and entered patient information into system.

Pharmacy Technician

Genoa Healthcare
03.2017 - 04.2019
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Counted and labeled prescriptions with correct item and quantity.
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
  • Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Collected co-payments or full payments from customers.
  • Resolved third-party billing, computer system and customer service issues.
  • Managed opening and closing duties for pharmacy.

Pharmacy Technician

CVS Pharmacy
10.2015 - 09.2017
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Counted and labeled prescriptions with correct item and quantity.
  • Entered and processed patients' prescriptions into internal system.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Collected co-payments or full payments from customers.
  • Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
  • Expedited insurance claim resolutions by liaising with healthcare providers and insurance companies on patients'' behalf.

Education

Certificate - Medical Assistant

Ross Medical Education Center
Ann Arbor, MI
08-2005

Skills

  • Problem-solving skills
  • Team collaboration
  • Confidentiality and HIPAA
  • Workflow optimization
  • Insurance billing
  • Medication dispensing
  • Patient confidentiality
  • Prescription filling
  • Supply restocking
  • Pharmacy ethics
  • Labeling accuracy
  • Stocking shelves
  • Processing payments
  • Interpreting and processing medication orders
  • Proper labeling
  • Customer service
  • Data entry
  • Attention to detail
  • Cash register operations
  • Certified pharmacy technician (cpht)
  • Fast Learner

Certification

  • PTCB National Pharmacy Certification August 2014
  • State of Michigan Pharmacy Technician License June 2018
  • Basic Life Support Certification (BLS)

Timeline

Travel Pharmacy Technician

Polaris Pharmacy
10.2022 - 11.2024

Patient Service Representative

Packard Health
10.2021 - 03.2022

Pharmacy Technician

Genoa Healthcare
03.2017 - 04.2019

Pharmacy Technician

CVS Pharmacy
10.2015 - 09.2017

Certificate - Medical Assistant

Ross Medical Education Center

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Nakita Brooks