Summary
Overview
Work History
Education
Skills
Texas All Lines Adjusters License & Notary
Timeline
Generic

Nakita Cole

Richmond,TX

Summary

Proven FMLA Customer Experience Specialist with a track record of enhancing customer satisfaction through expert handling of leave requests at ComPsych. Skilled in CRM software and adept at policy improvement, demonstrating a keen ability to analyze and optimize processes. Collaborated effectively across teams, significantly improving claim handling efficiency.


Overview

7
7
years of professional experience

Work History

FMLA Customer Experience Specialist

ComPsych
09.2024 - Current


  • Administer and adjust Family Medical Leave Act (FMLA), State, ADA, and company leaves as mandated by state and federal guidelines and in coordination with our customer’s policies
  • Handle high volume of incoming calls in a prompt and professional manner
  • Provide efficient and professional follow-up via phone and email to ensure the timely processing of leave requests
  • Communicate clearly and concisely with callers while identifying their needs and educating them on leave concepts and next steps
  • Meet & adhere to attendance and schedule, production and performance metrics, and quality goals

Banker

Regions Financial Corp.
12.2022 - 01.2024
  • Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
  • Collaborated with cross- functional teams to deliver comprehensive financial solutions.
  • Provide direction to clients in submitting first reports of claims, facilitating a prompt response.
  • Educated customers on features and benefits of banking products and services.

Administrative Claims Assistant

Konica Minolta Business Solutions
02.2018 - 07.2022
  • Performed data entry and documentation of client information in a corporate setting.
  • Ensured compliance with company policies and industry regulations through meticulous documentation of claim files.
  • Identify exposure to loss and recommended appropriate coverage solutions.
  • Reviewed and analyzed policy documents for accuracy and completeness.

Education

Business Administration

Houston Community College
Houston, TX

Skills

  • CRM software
  • SAP
  • FSP
  • Word & Excel
  • Policy improvement

Texas All Lines Adjusters License & Notary

Texas All Lines Adjusters License #3108368

Timeline

FMLA Customer Experience Specialist

ComPsych
09.2024 - Current

Banker

Regions Financial Corp.
12.2022 - 01.2024

Administrative Claims Assistant

Konica Minolta Business Solutions
02.2018 - 07.2022

Business Administration

Houston Community College

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Nakita Cole