Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
Generic

Nakita Duvall

Richville,NY

Summary

Compassionate Patient Registration Representative known for high productivity and efficiency in task completion. Possess specialized skills in patient data management, insurance verification, and confidentiality protocols. Excel in communication, empathy, and problem-solving to enhance patient experience and streamline registration processes.

Overview

1
1
year of professional experience
1
1
Certification

Work History

Patient Registration Representative

Rochester Regional Health System
Canton, NY
06.2023 - 10.2023
  • Greeted patients and answered questions regarding registration process.
  • Collected patient demographic information, verified insurance coverage, and updated records as necessary.
  • Processed payments for services rendered in a timely manner.
  • Assisted with scheduling appointments, verifying benefits and authorizations for procedures.
  • Entered patient data into electronic medical record system accurately and efficiently.
  • Maintained confidentiality of patient information in accordance with HIPAA regulations.
  • Verified insurance eligibility through online portals or by phone calls.
  • Handled incoming faxes related to admissions, discharges, transfers, pre-certifications, authorizations.
  • Managed high volume of incoming calls while maintaining professional demeanor.
  • Updated patient information in database regularly to ensure accuracy of records.
  • Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
  • Provided support to the clinical staff with registration issues or concerns.
  • Adhered to HIPAA requirements to safeguard patient confidentiality.

Bar Server

Saint Larrys Bar and Grill
Potsdam, NY
08.2022 - 04.2023
  • Greeted customers in a friendly and professional manner.
  • Assisted with setting up bar area prior to opening shift.
  • Checked identification of customers to verify age requirements for alcoholic beverages.
  • Maintained cleanliness of the bar area throughout shift.
  • Restocked glassware, ice, liquor and other supplies as needed.
  • Provided excellent customer service by taking orders and serving drinks quickly and efficiently.
  • Processed payments using cash register accurately at the end of each transaction.
  • Stayed up-to-date on menu items, specialties, ingredients and preparation methods.
  • Adhered to all safety and sanitation regulations when handling food and beverage products.
  • Resolved customer complaints in a timely manner while remaining calm under pressure.
  • Trained new servers on proper procedures for taking orders, making drinks, and providing excellent customer service.
  • Performed closing duties such as restocking items, cleaning work areas, cashing out registers and locking doors at end of shift.

Education

High School Diploma -

Canton Central High School
Canton, NY
06-2019

Skills

  • Eligibility Determination
  • Data Entry
  • Patient Relations
  • Medical terminology knowledge
  • Strong interpersonal skills
  • Appointment Scheduling
  • Critical Thinking
  • Epic Systems
  • Problem-solving aptitude
  • Adaptability and Flexibility
  • Telephone Etiquette
  • Office reception
  • Attention to Detail

Certification

  • National Technical Honor Society
  • NOCTI Certified in Automotive Technology

Accomplishments

  • Class Leader in BOCES for NTHS

Timeline

Patient Registration Representative

Rochester Regional Health System
06.2023 - 10.2023

Bar Server

Saint Larrys Bar and Grill
08.2022 - 04.2023

High School Diploma -

Canton Central High School

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Nakita Duvall