Summary
Overview
Work History
Education
Skills
Timeline
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Nakita Harrington

Dalton,GA

Summary

Dedicated employee with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills. Professional and knowledgeable employee offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills.

Overview

6
6
years of professional experience

Work History

Dispatcher Office Assistant

American Plumbing Professionals
02.2023 - 10.2023
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Directed dispatching, routing, and tracking of 40+ fleet vehicles.
  • Advised regarding delays and special circumstances.
  • Closely monitored dispatch board to triage and prioritize over 50 daily calls.
  • Maintained updated and detailed records of calls in physical and electronic database.
  • Followed detailed directions from management to complete daily paperwork and computer data entry.
  • Completed daily logs for management review.
  • Increased customer service success rates by quickly resolving issues.
  • Directed automation of office procedures such as correspondence management, recordkeeping and online communications.
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries.
  • Remained solutions-oriented in face of complex problems to assist management and overall business direction.
  • Trained and supervised employees on office policies and procedures.

Lead Toddler Teacher

Carrigan Preparatory School & Child Care
10.2021 - 02.2023
  • Consulted with parents to build and maintain positive support networks and support continuing education strategies.
  • Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
  • Promoted physical, academic, and social development by implementing diverse classroom and outside activities.
  • Applied play-based strategies to provide diverse approaches to learning.
  • Sanitized toys and play equipment each day to maintain safety and cleanliness.
  • Promoted sensory development by providing access to different textures.
  • Educated students in foundational concepts such as shapes, numbers, and letters.
  • Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
  • Allowed for ample outdoor discovery time in schedule each day.
  • Fostered reasoning and problem solving through active exploration games and activities.
  • Worked with teaching staff to evaluate individual progress and recommend appropriate learning plans.
  • Actively encouraged children to develop their communication, problem-solving and social skills.

Go Store It

Go Store It
06.2020 - 10.2021
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Rotated merchandise and displays to feature new products and promotions.
  • Completed point of sale opening and closing procedures.
  • Assisted with hiring, training and mentoring new staff members.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.

Sales Representative Team Leader

Payless Home Loans
05.2019 - 06.2020
  • Trained and mentored new sales representatives.
  • Managed customer accounts to secure customer satisfaction and repeat business.
  • Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
  • Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
  • Retained excellent client satisfaction ratings through outstanding service delivery.
  • Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
  • Used customer insights to develop innovative sales strategies to increase sales.

Front Desk Receptionist

Bremen Bowdon Investment
06.2017 - 05.2019
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Answered multi-line phone system and transferred callers to appropriate department or staff member.
  • Collected room deposits, fees, and payments.
  • Completed data entry and filing to keep records updated for easy retrieval.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Completed all tasks in compliance with company policies and procedures.
  • Maintained confidentiality of sensitive data to protect customer and business information.

Server

Outback Steakhouse
05.2017 - 12.2018
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.

Education

High School Diploma -

Northwest Whitfield County High School
Tunnel Hill, GA
05.2017

Skills

  • Workflow Processes
  • Organizational Standards
  • Office Supplies and Inventory
  • Document Scanning
  • Clerical Support
  • Dispatcher Monitoring
  • Office Meetings
  • Data Communications
  • Dispatch Procedures
  • Business Correspondence
  • Paperwork Submission
  • PowerPoint Presentations
  • Clerical Support
  • Labor Relations
  • Excel Spreadsheets
  • Sorting and Labeling
  • Credit Card Transaction Processing
  • Time Management
  • Hospitality Service
  • Conflict Management
  • Multi-Line Telephone Systems
  • Verbal and Written Communication
  • Customer Service
  • Greet Guests
  • Administrative Skills
  • Listening Skills
  • Google Docs
  • Email Software
  • Reading Comprehension
  • Web Browser Software

Timeline

Dispatcher Office Assistant

American Plumbing Professionals
02.2023 - 10.2023

Lead Toddler Teacher

Carrigan Preparatory School & Child Care
10.2021 - 02.2023

Go Store It

Go Store It
06.2020 - 10.2021

Sales Representative Team Leader

Payless Home Loans
05.2019 - 06.2020

Front Desk Receptionist

Bremen Bowdon Investment
06.2017 - 05.2019

Server

Outback Steakhouse
05.2017 - 12.2018

High School Diploma -

Northwest Whitfield County High School

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Nakita Harrington