Nakita Harvey

• Produced consistently high-quality baked goods for customers.
• Complied with health and safety codes to protect staff and customers.
• Operated and maintained bakery equipment, including ovens and mixers.
• Enhanced customer satisfaction by consistently producing high-quality baked goods and maintaining a clean, organized workspace.
• Collaborated with team members to complete tasks and maintain smooth running of bakery.
• Maintained a safe work environment by strictly adhering to sanitation guidelines and addressing potential hazards promptly.
• Ensured product freshness by implementing proper storage techniques and regularly rotating stock.
• Collaborated with team members to complete large orders for special events, ensuring timely delivery and client satisfaction.
• Managed customer service operations, including taking orders and resolving complaints.
• Operated cash registers and processed payments accurately.
• Provided excellent customer service, answering questions about products and offering personalized recommendations based on individual preferences.
• Increased production efficiency through effective time management and multitasking during busy periods.
• Frosted and iced cakes, cupcakes, cookies, doughnuts, sweet rolls, and coffee cakes.
• Trained and supervised new employees on bakery operations and procedures.
• Resolved customer concerns with positive approach and constructive strategies.

• Maintained a clean and organized workspace, promoting a welcoming environment for customers.
• Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Processed customer orders and accurately handled payment transactions. Via (Western Union).

• Increased customer satisfaction by maintaining a clean and organized workspace.
• Trained new employees in bakery procedures, ensuring consistent performance standards across the team.
• Greeted customers, answered questions and provided great customer experiences.
• Packaged and labeled products, checked for accurate pricing and made sure signs were visible.
• Maintained inventory control and ordered supplies on monthly basis.
• Collaborated with team members to create new recipes, boosting sales and customer interest.
• Performed opening and closing duties for department.
• Monitored inventory levels and identified opportunities for cost savings.
• Trained new bakery staff on company policies and POS system use to maximize job satisfaction, expertise, and team performance.
• Developed and implemented policies and procedures to boost customer satisfaction and loyalty.
• Developed cost-effective strategies to drive bakery sales and optimize profits.
• Created new recipes, outlined steps, and training staff on correct preparation.