Nakita Hausafus
Grinnell,Iowa
Summary
Diligent customer service representative with 6 years of experience in administrative support and client relations across various industries. Proven ability to manage multiple tasks efficiently, including scheduling, data entry, and resolving customer inquiries. Skilled in maintaining organization and cleanliness in fast-paced environments, with a strong background in supporting individuals with developmental disabilities. Committed to delivering exceptional service and fostering positive interactions.
Overview
7
7
years of professional experience
1
1
Certification
Work History
CSP/Receptionist
H&R Block
01.2025 - Current
- Greeted and welcomed guests, providing a positive first impression of the company
- Scheduled appointments and maintained an organized calendar for multiple staff members
- Efficiently handled all incoming and outgoing mail, packages, and deliveries
- Maintained cleanliness and organization of the front desk area at all times
- Provided administrative support to various departments as needed, including data entry and filing
- Responded promptly to customer inquiries in person, via phone or email, resolving issues effectively
- Managed approximately 20 appointments a day with calls coming in
Janitorial Maintenance
Nationwide Office Care
12.2023 - 01.2025
- As a janitorial maintenance personnel for this job I am responsible for cleaning the inside of the building including windows with various cleaning products.
- I am also responsible for cleaning the property of the rest areas. Including but not limited to picking up litter, cleaning oil spots, cleaning up after pets, weeding, and removing snow and ice.
- I am also responsible answering questions about the area travelers might have; including giving directions.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Managed cleanliness and made deadlines working around up to 300 travelers a shift
Frame Builder
JELD-WEN
08.2021 - 12.2023
- In field I was responsible for gathering the material needed for building the frames.
- Along with standing for up to 10 hours a day placing the accessories inside the windows, screwing in the mid rails, and placing the sealant on the sash of the window.
- Then placed the frames of the window on a glue machine and pushed it down the line.
- I was also responsible for minor fixes on the line when the machine broke down.
- Inspected frames, identified issues such as warping, and implemented corrections.
- Used appropriate glues, adhesives and sealants for frames, correctly handling chemicals to minimize exposure.
- Selected frame materials based on customer budgets, taste and specific needs of each project.
- Effectively used nails, screws, pneumatic nailing systems, concrete anchors, powder-actuated fasteners and framing connectors.
- Built and hung custom doors and frames.
- Followed protocols and stayed organized to provide personal and teammate safety.
- Managed inventory of tools, supplies and equipment.
Direct Support Professional
Rem Network
12.2019 - 05.2021
- In the company I provided support, safety and supervision to intellectually disabled adults.
- I provided rides to work, getting groceries, managing money, administering medications, direct general support.
- I took detailed notes on each client at the end of the shift. Including the times that we were running errands, and the times we arrived home and went to bed.
- Maintained clean, safe, and well-organized patient environment.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted disabled clients to support independence and well-being.
- Monitored progress and documented patient health status changes to keep care team updated.
- Transported clients to medical and dental appointments to provide support.
- Developed and implemented individualized care plans to meet individual needs of each client.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Handled incoming mail, bills and invoices and completed appropriate actions.
- Monitored clients to assess and report physical and behavioral changes to supervisors.
- Assisted with daily living activities, running errands, and household chores.
- Monitored clients' overall health and well-being and noted significant changes.
Claims Processor/Customer Service Representative
Tata Consultancy Services
01.2019 - 09.2019
- In this company I answered phones, provided customer service to the beneficiaries, data entry, excel, word, took notes on the case, deescalated calls, made cold calls, and sent faxes when necessary.
- Followed up with customers on unresolved issues.
- Reviewed applications and supporting documents to verify claims eligibility and accuracy.
- Responded to customer inquiries, providing detailed explanations of insurance policies and claims processes.
- Managed workload and priorities to meet claims processing meet deadlines.
- Maintained confidentiality of patient finances, records, and health statuses.
- Carried out administrative tasks by communicating with clients, distributing mail, and scanning documents.
Annuity Service Representative
QPS Employment Group
11.2018 - 01.2019
- Company Overview: This was the contract for TATA
- In this company I answered phones, provided customer service to the beneficiaries, data entry, excel, word, took notes on the case, deescalated calls, made cold calls, and sent faxes when necessary.
- This was the contract for TATA
- Operated in dynamic, high-volume environments to provide skilled assistance to more than 40 customers each day.
Custodian/Janitor
Midwest Janitorial Service, Inc.
02.2018 - 01.2019
- In the company I was contracted to clean a lighting gallery for a few hours a night.
- I cleaned bathrooms, entryways, windows, dusted displays, took out trash, vacuumed, swept, mopped and cleaned mirrors.
- Ran variety of cleaning machines such as floor machines designed to strip, wax, extract, and top scrub floors and carpets.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Kept building spaces premises clean inside and outside.
- Reported vandalism or other damage to property to supervisor.
- Moved furniture for cleaning and set up for special events.
- Replaced and refilled paper towel and toilet paper dispensers for users convenience.
- Reported damages and hazardous conditions to management for further action.
Education
High school or equivalent - Business, Health Occupations
Chadron Senior High School
Chadron, NE10.2010
Skills
- Custodial Experience
- Microsoft Word
- Manufacturing
- Assembly
- Multitasking and prioritization
- Developmental Disabilities Experience
- Medication Administration
- Warehouse experience
- Microsoft Excel
- Caregiving
- Front desk operations
- Positive and professional
- Office supply inventory control
- Verbal and written communication
- Meticulous and organized
- Greeting and seating clients
- Scheduling appointments
Certification
Driver's License, 08/01/22, 08/01/30
Timeline
CSP/Receptionist
H&R Block
01.2025 - Current
Janitorial Maintenance
Nationwide Office Care
12.2023 - 01.2025
Frame Builder
JELD-WEN
08.2021 - 12.2023
Direct Support Professional
Rem Network
12.2019 - 05.2021
Claims Processor/Customer Service Representative
Tata Consultancy Services
01.2019 - 09.2019
Annuity Service Representative
QPS Employment Group
11.2018 - 01.2019
Custodian/Janitor
Midwest Janitorial Service, Inc.
02.2018 - 01.2019
High school or equivalent - Business, Health Occupations
Chadron Senior High School
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