Nakita Koziej
Lacey
Summary
Dynamic Back Office Lead Medical Assistant at Multicare Health Systems, skilled in optimizing workflows and enhancing patient care delivery. Proven expertise in electronic health records and patient communication, successfully trained new staff and improved patient satisfaction levels by implementing effective strategies. Committed to maintaining compliance and fostering a collaborative healthcare environment.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Back Office Lead Medical Assistant
Multicare Health Systems
Olympia
06.2025 - Current
- Assisted in the onboarding and training of new medical assistants and staff.
- Ensured compliance with healthcare regulations and maintained accurate patient records.
- Updated electronic health records and documented patient interactions promptly.
- Conducted patient assessments and collected vital signs for accurate evaluations.
- Implemented office protocols to enhance workflow and improve patient care delivery.
- Organized medical supplies and maintained inventory for seamless operations.
- Guided patients to room, recorded vital signs, discussed patient medical history and entered information for physician or other clinical staff to review.
- Supervised, trained and coached team of medical assistants.
- Worked collaboratively with other members of the healthcare team in order to provide optimal care for each patient.
- Provided assistance to physicians with clinical tasks such as measuring vital signs and administering medications.
- Set up, cleaned and stocked examination rooms with medical supplies.
- Responded quickly and efficiently to emergency situations within the healthcare facility.
- Facilitated communication between patients, providers, and insurance companies efficiently.
- Prepared daily charts by creating and updating electronic health records system data prior to patient visits.
- Reviewed patients' medical histories prior to their visits to ensure accuracy of information provided by the physician.
- Regularly attended meetings with department heads in order to discuss any changes or updates related to policies or procedures.
- Ensured that all medical supplies were adequately stocked in the examination rooms.
- Conducted regular quality assurance checks to ensure that all safety protocols were being followed properly.
- Provided guidance and support for new employees during their orientation period.
- Communicated effectively with patients regarding their health concerns or questions about treatment options.
- Maintained accurate records of test results, diagnoses and treatments given to each patient.
- Evaluated lab specimens according to established protocols before sending them off for further testing.
- Developed effective strategies for improving customer service standards in order to increase patient satisfaction levels.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Measured vital signs and took medical histories to prepare patients for examination.
- Educated patients about medications, procedures and physician's instructions.
- Documented notes during patient visits.
- Cleaned and maintained medical equipment following procedures and standards.
- Organized charts, documents and supplies to maintain team productivity.
- Incorporated outside records into charts and EHR.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
- Answered phones, scheduled appointments, greeted patients and ordered supplies.
- Prepared treatment rooms for patient examinations.
- Processed orders for medical supplies and lab equipment.
- Collected, labeled and stored laboratory specimens properly prior to testing.
- Positioned patients properly during examination or treatment for comfort and safety.
- Handled general office duties to support administrative staff during peak hours.
- Assisted healthcare providers with patient examinations and procedures.
- Managed patient records using electronic health record systems.
- Coordinated patient appointments and follow-up visits efficiently.
- Educated patients on treatment plans and health maintenance practices.
- Administered medications and vaccinations as directed by physicians.
- Collected and prepared laboratory specimens for testing purposes.
- Maintained cleanliness and organization of clinical workspaces consistently.
- Communicated effectively with patients to address concerns and inquiries.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Administered injections, medications and treatments as directed by the physician.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Scheduled appointments for patients via phone and in person.
- Collected samples from patients for laboratory testing purposes.
- Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
- Organized patient charts before each day's clinic sessions began.
- Registered new patients into practice management software program accurately entering demographic information.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
- Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
- Assisted back office patient processes to reduce office wait times.
- Changed dressings on wounds to prevent infection and check for healing.
- Coordinated patient referrals between healthcare providers and specialists.
- Maintained accurate patient records in electronic health systems.
- Communicated with patients regarding referral processes and requirements.
- Reviewed patient records and medical history prior to making any recommendations or decisions related to referral requests.
- Communicated with patients regarding their referral status, providing updates when necessary.
- Provided customer service support by responding promptly to inquiries from patients, families and other healthcare professionals.
- Processed patient intake information and updated medical records prior to treatment.
- Provided administrative support for patient care staff.
- Communicated with patients to ensure quality of care and develop care plans.
- Liaised effectively with patients, doctors and staff members, assessing medical charts and promoting high level of communication and interaction.
- Assured regulatory compliance and professionalism across patient service.
- Compiled and maintained medical charts and reports in complex digital databases.
- Troubleshot and resolved complex customer service issues to enhance patient and family experience.
- Educated patients and families on health maintenance and disease prevention.
- Collaborated with nursing staff to advocate for individual patient needs and insurance coverage.
- Maintained comprehensive patient records, ensuring accuracy and confidentiality.
- Provided emotional support and guidance to patients and their families.
- Addressed and resolved patient concerns and complaints in a timely and empathetic manner.
- Collaborated with clinical and administrative staff to meet patient needs.
- Explained policies, procedures and services to patients.
- Received patient inquiries or complaints and directed to appropriate medical staff members.
- Compiled information from patients and caregivers or family members to identify care concerns.
- Stayed current on community-based resources and services useful to patients.
Medical Assistant
MultiCare Health System
Olympia
01.2024 - Current
- Provides patient centered care in all patient interaction including: administering injections, obtaining and recording patient medical history, obtaining vital signs, and performing wound care and EKGs
- Assists the providers with procedures and pap smears, including tray set up for procedures and assisting with sterile techniques
- Prepares exam rooms and rooms patients effectively and efficiently while maintaining high patient care, including pediatric patients
- Collects and performs analysis for various lab specimens including: capillary punctures, swab collections, urinalysis, rapid strep tests, flu tests, A1C, and other as ordered
- Assist with administrative duties, including: answering patient calls and messages, completing referrals, sending and receiving faxes and making copies
- Managed medical records and ensured compliance with privacy regulations.
- Assisted patients in understanding referral processes and appointment scheduling.
- Coordinated patient referrals to specialists for timely medical consultations.
- Adhered to HIPAA regulations when dealing with confidential patient information.
- Entered confidential patient information and updated electronic records in database.
- Assisted patients by answering questions and providing information regarding referrals.
- Aided clinical team to support administrative needs for clinical referrals.
- Collected required signatures to initiate referral process.
- Provided support for administrative tasks related to medical referrals such as filing paperwork, scanning documents.
- Researched providers to determine if they are in-network or out-of-network for the patient's health plan.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
- Communicated with patients with compassion while keeping medical information private.
Medical Assistant
Sea Mar CHC
Lacey
04.2018 - 12.2023
- Provides patient centered care in all patient interaction including: administering injections, obtaining and recording patient medical history, obtaining vital signs, and performing wound care and EKGs
- Assists the providers with procedures and pap smears, including tray set up for procedures and assisting with sterile techniques
- Prepares exam rooms and rooms patients effectively and efficiently while maintaining high patient care, including pediatric patients
- Collects and performs analysis for various lab specimens including: capillary punctures, swab collections, urinalysis, rapid strep tests, flu tests, A1C, and other as ordered
- Assist with administrative duties, including: answering patient calls and messages, completing referrals, sending and receiving faxes and making copies
- Coordinated patient referrals to specialists for timely medical consultations.
- Managed medical records and ensured compliance with privacy regulations.
- Communicated with healthcare providers to verify patient insurance coverage.
- Assisted patients in understanding referral processes and appointment scheduling.
- Trained new staff on referral protocols and system navigation.
- Analyzed referral patterns to identify service improvement opportunities.
- Maintained accurate documentation of all referral interactions and follow-ups.
- Managed and obtained insurance authorizations for patient referrals from physicians.
- Adhered to HIPAA regulations when dealing with confidential patient information.
- Entered confidential patient information and updated electronic records in database.
- Assisted patients by answering questions and providing information regarding referrals.
- Aided clinical team to support administrative needs for clinical referrals.
- Coordinated referral orders for patients of provider.
- Collected required signatures to initiate referral process.
- Obtained PA for services such as diagnostic imaging.
- Called insurance companies to confirm coverage of procedures and services requested by referring physician.
- Ensured that all referral activities were compliant with applicable regulations.
- Prepared referral documents containing patient information, diagnosis codes, treatment plans, and provider information.
- Coordinated referrals with primary care physicians, specialists, and other healthcare providers.
- Reviewed patient records and verified insurance eligibility.
- Provided support for administrative tasks related to medical referrals such as filing paperwork, scanning documents.
- Responded promptly to inquiries from patients, physicians, and other stakeholders regarding the status of referred cases.
- Maintained databases of active referrals and tracked progress of each case until completion.
- Processed authorization requests from referring physicians in a timely manner.
- Researched providers to determine if they are in-network or out-of-network for the patient's health plan.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
- Communicated with patients with compassion while keeping medical information private.
- Greeted patients, determined purpose of visit and directed to appropriate staff.
- Completed relevant insurance and other claim forms.
- Routed laboratory or diagnostic results to appropriate staff.
- Interviewed patients to complete case histories and intake forms.
Care Giver
Brighton Enterprises
Olympia
11.2016 - 04.2018
- Provide clients with personal care and personal hygiene care
- Assist clients with preparing meals, shopping, housekeeping, laundry, and other errands
- Aiding clients in wheelchairs with transferring, feeding, showering, and giving medications
- Provide companionship, emotional support, and supervise the client's health and safety
- Oversee client's medications, provide appointment reminders, and refill prescriptions
- Monitoring the health of the clients; follow care plans, and record and report any changes of the client's health.
Medical Assistant Extern
Sea Mar CHC
Olympia
01.2018 - 02.2018
- Provides patient centered care in all patient interaction including: administering injections, obtaining and recording patient medical history, obtaining vital signs, and performing wound care and EKGs
- Assists the providers with procedures and pap smears, including tray set up for procedures and assisting with sterile techniques
- Prepares exam rooms and rooms patients effectively and efficiently while maintaining high patient care, including pediatric patients
- Collects and performs analysis for various lab specimens including: capillary punctures, swab collections, urinalysis, rapid strep tests, flu tests, A1C, and other as ordered
- Assist with administrative duties, including: sending and receiving faxes and making copies
- Completed EHR training
Education
Certificate - Medical Assisting
Charter College
Lacey, WA02.2018
Skills
- Customer service
- Electronic health records
- Clinical procedures
- HIPAA compliance
- Medical Records
- Computer skills
- Patient communication
- Team collaboration
- Workflow optimization
- Inventory management
- Time management
- Problem solving
- Staff training
- Attention to detail
- Patient education and counseling
- Conflict resolution
- Clinical leadership
- Staff oversight
- Scheduling and appointment management
- Professionalism and ethics
- Inventory and supply management
- Team building and supervision
- EKG set up and monitoring
- Communicating with patient families
- Direct patient care
- CPR
- Medical transcription
- Wound care and irrigation
- Calm and level-headed under duress
- Excellent communication skills
- Medical office experience
- Laboratory experience
- Documentation review
- Medication administration
- Venipuncture
- Patient Care
- Developmental Disabilities Experience
- Organizational skills
- Sterilization
- Medical terminology
- Blood sampling
- ICD-10
- Referral coordination
- Laboratory specimen handling
- Effective communication
- Team leadership
- Training and mentoring
- Certified in basic life support (BLS)
- EMR / EHR
- Maintaining confidentiality
- Preparing specimens and samples
- Data entry
- Medical records confidentiality
- Restocking lab supplies
- Completing insurance forms
- Insurance claims
- Sterile technique
- Procedure assistance
- Autoclaving
- Filing
- Meal Preparation
- Charting
- Scheduling
- Cardiac
- Vital Signs
- EMR systems
- Specimen collection / processing
- Injections
- Phlebotomy
- Taking and recording vital signs
- Charting and filing
- Procedures and exams aid
- Lab specimen collection and handling
- Knowledge of OSHA and HIPAA
- Administrative Procedures
- Scheduling appointments
- Experience in caring for patients with developmental disabilities
- Medical documentation
- Patient education
- Administrative support
- Critical thinking
- Healthcare industry
- Appointment scheduling
- HIPAA protocol adherence
- Multitasking
- Patient safety
- Patient flow management
- Care planning
- Patient care
- Follow-up care
- Healthcare system navigation
- Office administration
- Articulate communication
- New hire training
- Filing and recordkeeping
- Patient confidentiality
- Medical record requests
- Medical data collection
- Critical thinking skills
- Organizational standards
- Creative problem solving
- Documentation
- Patient outreach and Follow-up
- Patient satisfaction
- Cross-functional teamwork
- Healthcare documentation
Certification
• BLS Certification
• CMA Certification
• CMA Certification
Timeline
Back Office Lead Medical Assistant
Multicare Health Systems
06.2025 - Current
Medical Assistant
MultiCare Health System
01.2024 - Current
Medical Assistant
Sea Mar CHC
04.2018 - 12.2023
Medical Assistant Extern
Sea Mar CHC
01.2018 - 02.2018
Care Giver
Brighton Enterprises
11.2016 - 04.2018
Certificate - Medical Assisting
Charter College